Pega Service Engineer

JOB TITLE: Pega Service Engineer

SALARY: £81,999 - £91,110

LOCATION(S): London

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our locations listed above.

About this opportunity

Core Platforms is on a journey to build the bank of the future and simplify our operational processes to help our customers with our Business Process Management, Customer Relationship Management (MS Dynamics) and API Integration technologies. We lead, prioritise, and deliver change across the Group by engaging with the Business areas, understanding their need, and delivering change in an agile way to safely deliver benefit for our Customers and Colleagues.

What you'll be doing

As a Pega Software Engineer, you’ll be making a real difference, as you'll blend both deep domain and technical expertise within a feature team.

• Provide rota 24/7 tech-on-call support, sometimes performing the role of Tech Recovery Manager during Incidents

• Troubleshoot incidents and problems driving out service improvements to deliver value to colleagues and customers

• Identify incident trends and deliver software solutions to provide long-term fixes and stability to the Pega application

• Support the Technical Recovery Manager on all high and critical incidents

• Working with the Business, Development and UK onsite teams to drive solutions

• Supporting code reviews and defect resolution

• Coaching other members in the team including junior engineer and partner resources

• Attending and contributing to Guilds

• Supporting wider delivery consideration e.g. risk management, planning & keeping documents current

• Travel to customer sites to participate in IT surgeries to identify business issues and deliver agreed outcomes on service improvements

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

What skills you’ll need

• Certified Systems Architect (PEGA qualified)

• Experience on PEGA 7 and PEGA 8 is required in either PEGA Business or PEGA Technical Environment

• Must have experience of working with REST/SOAP web-services

• Basic understanding of PEGA Architecture and supporting infrastructure

• Experience of analysis and design of solutions, prototyping, build, test, implementation, and application support.

• Clear Communication - both written and verbal, familiar with communicating with business partners.

• Great teammate with good collaboration skills, with a willingness to improve your knowledge and experience.

• Growth Mindset - keen desire to lean and develop further

• Proven experience in a fast-paced technical recovery environment fixing critical incidents under pressure.

In addition, any experience of these would be useful

• Support of working on PEGA applications on Cloud based architecture.

• Knowledge of web services using JAX-WS, JAX-RS, JAX-B and Java web-frameworks.

• Experience in upgrading applications in PEGA 8

• Agile experience

• Knowledge of PEGA applications frameworks Like CLM (Customer Lifecycle Manager), Customer

• Experience of JIRA/Confluence and other tools and techniques such as DevOps

• Comfortable participating in workshops

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• Up to 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.