Data Privacy and Records Manager

JOB TITLE: Data Privacy and Records Manager

SALARY: £62,874 - £69,860 

LOCATION(S): Bristol and Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

You’ll be working in a small team of Data Privacy managers in People & Places Divisional Data Hub to support the People Platform and wider division with their change agenda. The Records and Data Privacy advice and guidance you provide is essential to ensure personal data processing is compliant with GDPR and Data Policy. Being constructively curious is a must, there’s a lot of liaison with project managers and change leads to fully understand the nature of the change and assess any risks and controls.

There’s a busy agenda! The volume of change and the ever increasing desire for data means we need an additional Data Privacy Manager to keep up with growing demand. Your passion for customer service, taking a pragmatic risk based approach to problem solving, regulatory knowledge and prioritisation skills will be put to the test. Your previous risk experience will help you to navigate the necessary Data Policy governance requirements and excellent written skills will help when producing detailed impact assessments.

What you'll be doing

• Partner Change Leads to fully support them through the Privacy and Record Impact Assessment (PRIA) process. Work independently to reach assessment conclusions and apply your knowledge in line with GDPR, document outputs and confidently present findings to stakeholders.

• Completion of associated governance requirements to support PRIA process e.g. liaison with Group Data Privacy Office, completion of Records of Processing in Collibra system, Updating ServiceNow.

• Review and recording of personal Data Privacy Breaches and liaise with the business to assess severity and agree any remediation activity.

• Completion of RCSA Risk and control effectiveness reviews in line with timetables and take ownership of action plans.

• Lead Records Management Champion, providing SME advice and managing records retention schedules and P&P Records Management Forum.

• Manage competing tasks through effective prioritisation and organisation to meet challenging project deadlines and maintain customer service levels.

• Work collaboratively with People & Places DPMs and Data Hub to share best practice and advice and demonstrate excellent team work.

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you'll need

There’s a lot to learn, and we’ll provide coaching, but these skills and experience will be important as a starting point:

• Detailed understanding of GDPR / Records Management and experience in applying this regulation to new business processes

• Stakeholder Management – Ability to influence internal customers, understanding their needs and managing expectations. Constructively challenge and have confidence to dig into the detail.

• Critical thinking – Ability to read across breaches, regulator Complaints, regulatory trends to draw conclusions and make recommendations on remediation activities or areas where further Guidance is needed.

• Experience with RCSA risk and controls governance framework

• Adapting to Change and Uncertainty - Identify new learning and self-development opportunities. Able to identify, challenge and implement improvement opportunities within the team.

And any experience of these would be really useful

• GDPR Professional qualification and knowledge of external data privacy environment

• Knowledge of People & Places divisional structure and LBG international hub locations

• Experience with Privacy and Record Impact Assessments (PRIAs) and Collibra system

• Records Management and Security Policy knowledge

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.