Head of JLR Financial Services

JOB TITLE: Head of Jaguar Land Rover Financial Services

LOCATION(S): Newport, Nationwide

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About this opportunity

Jaguar Land Rover (JLR) is Lloyds Banking Group’s single largest corporate client and the largest partnership for our Transport business. Our comprehensive Financial Services relationship with JLR provides fully branded vehicle funding options, sold via retailers or on-line; Funding services for JLR’s own Employee Management Car Scheme and wholesale stock financing for the JLR retailer network.

This exciting and high-profile role is responsible for the successful Financial Services partnership with JLR! Our joint sustainability objectives are important to the partnership through supporting JLR’s EV transition.

Motivated by the opportunity to be part of something exciting then this could be the role for you!

You'll be responsible for:

• Successful leadership JLR Financial Services within current partnership structure and any additional future requirements.

• P&L accountability, end-to-end business performance, contractual partnership commitments and strategic development.

• Building strong relationships and collaborating with JLR, the Retailer network and internally with key LBG partners will be important.

• Delivering key objectives focused on developing a strong team to achieve targeted goals for new business volumes, margin management, renewals, finance penetration and cost levels whilst ensuring effective management of risk and good customer outcomes.

Day to day, you’ll:

• Work with senior executives across LBG and JLR to develop and implement strategic delivery plans.

• Exhibit a growth mindset to lead, motivate and empower a team of customer facing colleagues who interact with retailers, customers, and team members at all levels.

• Embed LBG culture and vision through visible leadership to build an inclusive team culture, ensuring every colleague can be at their best to deliver our focus, grow and change strategy alongside partnership goals.

• Maximise individual performance levels of team members through appropriate direction, training and development.

• Maintain in depth knowledge of the external automotive market, competitor activity and regulations to maximise partnership opportunities.

What we’re looking for:

• Customer Relationship Management – customer centric approach with ability to anticipate and identify customer needs, translating these into broader proposition requirements. Positive relationship management, influencing and negotiation skills, at multiple levels including senior and executive partners. Ability to form strong and deep relationships, naturally building trust and confidence.

• OEM understanding - Strong knowledge of how an OEM operates in the UK marketplace, with understanding and evidenced experience of retailer operations and retention initiatives.

• Change – understands strategic business goals with the ability to motivate change agendas across colleagues and external partners. Can demonstrate innovative thinking supporting the design and successful implementation of small and large change initiatives. A highly developed growth mindset is crucial to drive the customer, colleague, and business agenda.

• Commercial Competence & Pricing Models – proven track record to shape and drive all elements of a Profit & Loss / budget through margin and volume management and interrogation of other critical metrics, analysing all aspects of partner profitability to ensure all priced and important metrics assumptions are delivered. To balance the need of the customer with the need of the business, delivering the right outcomes for both and being able to articulate your rationale, judgment, and decision-making.

• Broader knowledge of RV setting and pricing process for effective collaboration with this partner. And overall interrogation and analysis of pricing approach and commercial decisions. Taking ownership to present & deliver results to customers. Plan and prepare cost benefit analysis, create commercial and market rationale in support of proposed commercial packages.

• Market /Product Understanding – strong knowledge of industry and competitor insight to support ongoing proposition development through effective networking and insight. Relevant knowledge of key legal, regulatory, and statutory requirements, technical interpretation. Good understanding of existing and emerging products, services and technologies and the impact these may have customer segments and our partnership direction.

• Problem Solving/Data and Analytical skills – uses a wide range of tools and techniques, supported by relevant business experience, enabling the provision of insight, recommendations, and instigation of solutions. You can quickly assimilate and interrogate data demonstrating effective problem solving, judgement and decision making.

• Risk Management – ability to identify, assess, monitor, control and mitigate risks. Awareness of and understanding main risks facing the business and the role the individual plays in handling these. Ability to proactively develop approaches, with solutions and recommend improvements, in identification and mitigation of both credit and conduct risk exposures and control weakness; optimally influence and present concisely with compelling impact to key senior management partners.

Desirable:

• Strategic Change – ability to design, build and lead projects through to completion, engage key collaborators to deliver results in a cost effective and timely fashion.

• General Management Experience - Lead, empower, develop, and appraise team members to support their individual development and to ensure that their individual and collective performance meets the current and future needs.

• OEM Financial Services experience preferable.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!