Head of Strategic Operating Model

JOB TITLE: Head of Strategic Operating Model

SALARY: Starting from: £130,000+

LOCATIONS: Birmingham / Bristol / Edinburgh / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Within Business and Commercial Banking (BCB) we're on an exciting journey to become the leading UK digitally-led relationship bank, with significant investment to transform the customer experience.
 

Join us as the Head of Strategic Operating Model and play an instrumental role in delivering operational excellence and market-leading customer experiences. Collaborate across the business to identify strategic Operating Model improvement, and see change through to delivery, enabling BCB to deliver on its customer and commercial goals.
 

Your fresh perspectives and insights will influence partners to make bold strategic choices. As a dynamic leader, thinking differently, your innovation and real energy to make a difference will bring people together to achieve the best outcomes for customers and colleagues.
 

Reporting into the Director of Strategic Delivery & Change, within the BCB Chief Operating Office, you'll build trusted relationships at executive level across the BCB business and lead a small team, empowering them to deliver high performance.
 

Key Accountabilities:

• Identity opportunities for end-to-end Operating Model enhancement to achieve BCB’s strategic goals.

• Define key strategic operating model initiatives, championing coherent customer and colleague outcomes. Identify and unblock complex design and delivery challenges, often cross-functional in nature.

• Assure delivery of operating model change, collaborating with business areas to deliver improved productivity and efficiency.

• Coordinate strategic direction for the BCB operating model, ensuring alignment with customer offerings.

• Influence the prioritization of investment funding across BCB and pan-Group, in support of strategic operating model outcomes.

• Act as a central point of end-to-end alignment for operating model change across BCB, managing senior relationships across BCB leadership and other areas of the group.

• Collaborate with Business Leads, Platform teams, the broader Strategic Delivery & Change team, Finance and People & Places to operationalize strategic model changes.

• Support development of 3rd party supplier partnerships to boost efficiency and optimize costs while maintaining service quality.

What You'll Need

Your application will have strong evidence of the below skills & experience:

• Industry awareness - understanding of the business and commercial banking sector, including customer / market dynamics and transformation strategies.

• Critical thinking - Creating a vision and translating it into a clearly defined roadmap to deliver, within a complex organisation.

• Capability Development - develop a clear vision for Strategic Operating Model as a ‘centre of excellence’ team, aligned with strategic objectives. Able to draw on skills from multiple subject areas such as client experience, operating model, process design, technology, automation, and offshoring.

• Navigating Complexity - Experience in leading complex projects, working across multifunctional teams, navigating ambiguity and challenging constructively. Creative and able to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.

• Commercial Judgement - use data and insights to understand customer demand and operational performance and influence strategic decisions impacting commercial performance and customer outcomes.

• Collaboration & Communication- lead and collaborate across the Group, influencing at senior levels, balancing needs of multiple collaborators while driving alignment with our overall strategic direction. Excellent communication and presentation skills.

• Builds Effective Teams - attract, develop, and retain a high-performing team to achieve a common goal and outstanding results, using open communication, growing expertise within the team, and celebrating success. Role model for the Group’s values and behaviours. Accomplished at balancing multiple priorities and working effectively in a fast-paced environment.

• Risk Management - takes a proactive approach to identifying and managing risk.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
 

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you! 🚀