Analyst – Trade Services – Client Service Team

• JOB TITLE: Analyst – Trade Services – Client Service Team
• SALARY: £31,151 rising to £32,395 on 1st April
• LOCATION(S): Birmingham
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity.

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

Lloyds Banking Group seeks an Analyst for Trade Services. Join us to make a meaningful impact and grow with our dynamic team.

This role is essential in supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

It’s an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

Key Accountabilities

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving PTG and Continuous improvement identifying opportunities for waste removal

Why Lloyds Banking Group

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• An in depth knowledge of trade products is preferable due to the complex nature of the enquiries.
• To embody and promote Lloyds Banking Group Values and Behaviours, encouraging a collaborative and inclusive team environment.
• Active stakeholder management
• Embrace innovation and skills of the future to support our digitisation agenda.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

So, if you have the background we’re seeking, get in touch. We’d love to hear from you and explore how you can become a key member of our ambitious and dedicated team.