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Contact us

Find the contact details you need for your enquiry.

  • AMC customer enquiries

    Bank of Scotland customer enquiries

    Birmingham Midshires customer enquiries

    Black Horse customer enquiries

    Cavendish Online customer enquiries

    Embark Group customer enquiries

    Halifax customer enquiries

    IWeb customer enquiries

    LDC customer enquiries

    Lex Autolease customer enquiries

    Lloyds Bank customer enquiries

    MBNA customer enquiries

    Schroders personal wealth customer enquiries

    Scottish Widows customer enquiries

    Tusker customer enquiries

  • Shareholders – general enquiries

    For administration of ordinary shares, change of address, change of ownership, dividend payments.

    This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted.


    Email: LBGShareholderQueries@equiniti.com

    Telephone: 0371 384 2990

    Textphone: 0371 384 2255

    International: +44 (0)371 384 2990

    Website: www.shareview.co.uk (Equiniti)

    Write to: 

    Equiniti Limited
    Aspect House
    Spencer Road
    Lancing
    West Sussex
    BN99 6DA

     

    Institutional shareholders and analysts – contacts

     

    Institutional shareholders who have enquiries or need information relating to the Group’s strategy and financial performance can get in touch with our Investor Relations team using the contact details below.

    Please note that the Investor Relations team have no access to bank or private shareholder account information, so are unable to answer individual account enquiries.

    Douglas Radcliffe

    Group Investor Relations Director

    Telephone: +44 (0)207 356 1571

    Rohith Chandra-Rajan

    Director, Investor Relations

    Telephone: +44 (0)7353 885 690

    Nora Thoden

    Director, Investor Relations – ESG

    Telephone: +44 (0)207 356 2334

    Tom Grantham

    Senior Manager, Investor Relations

    Telephone: +44 (0)785 144 0091

    Sarah Robson

    Senior Manager, Investor Relations

    Telephone: +44 (0)749 451 3983

    Hannah Boore

    Senior Manager – Corporate Reporting, Investor Relations

    Telephone: +44 (0)207 356 1800

    Diane Duffy

    Manager – Corporate Access, Investor Relations

    Telephone: +44 (0)207 356 2163

    Carys Thomas

    Carys Thomas

    Assistant Manager – Corporate Access, Investor Relations

    Telephone: +44 (0)207 356 1743

    Contact details for institutional shareholders and analysts

    Email: investor.relations@lloydsbanking.com


    Write to    : Investor Relations, Lloyds Banking Group plc, 33 Old Broad Street, London, EC2N 1HZ

    Fixed income investors – contacts

     

    Kris Middleton

    Head of Term Issuance and Capital Structuring

     

    Niamh O'Connor

    Head of Debt Investor Relations

     

    Youmei Koh

    Associate Director, Debt Investor Relations

     

    Rachel Everett

    Associate, Debt Investor Relations

     

    Contact details for fixed income investors

    Email: debtinvestorrelations@lloydsbanking.com


    Write to: Debt Investor Relations, Lloyds Banking Group plc, 33 Old Broad Street, London, EC2N 1HZ

    American Depositary Receipts

    Lloyds Banking Group shares are traded in the USA through a New York Stock Exchange listed sponsored American Depositary Receipts (ADR) facility with The Bank of New York Mellon as the depositary.

    Email: shrrelations@cpushareownerservices.com

    www.mybnydr.com

    Telephone (US toll free): +1 888 269 2377 

    International: +1 201 680 6825

    Write to:

    BNY Shareowner Services
    150 Royall Street
    Suite 101
    Canton
    MA 02021
    USA 

  • Careers team

    Email: careers@lloydsbanking.com


    Disability support

    Help is available if you need assistance in submitting a job application.

    Telephone: 0345 607 2222, pressing option 2

    Email: careers@lloydsbanking.com

  • Press office

    Email: mediarelationsteam@lloydsbanking.com

  • Changing your details

    Address, VAT number, email address change.

    Email change request to: RAPVendorMaintenance@lloydsbanking.com

    Submitting invoices

    Note: always include PO number or Control Centre Code on the invoice.

    Submit to: APInvoiceReceipt@lloydsbanking.com

    See our invoice template (PDF, 0.5MB) for guidance.

    Specific invoice issues

    Any specific issues or complaints.

    Email: LloydsInvoiceEnquiries@Lloydsbanking.com

    Outstanding payments

    Checking the payment status of a submitted invoice.

    Email: LloydsInvoiceEnquiries@Lloydsbanking.com

    General enquiries 

    If you are an existing supplier please continue to contact your current relationship manager.

    If your query relates to payment of invoices, please visit the getting paid on time pages, which contains details for the Accounts Payable department.

    Fintech investment 

    If you're a fintech looking for potential investment, please contact our dedicated team.

    Email: FintechInvestment@lloydsbanking.com

    Code of Supplier Responsibility

    We're committed to sustaining a culture where people feel safe, supported, and empowered to speak up if something doesn’t feel right.

    We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our Speak Up service, which is available 24 hours a day, seven days a week. The service is completely confidential and calls are not recorded.

    Report online: EthicsPoint - Lloyds Banking Group

    Telephone: 0800 0141 053


    For more information please see our Code of Supplier Responsibility, which can be found in information for suppliers.

  • Our Speak Up service

    At Lloyds Banking Group, we’re committed to sustaining a culture where everyone feels safe, supported, and empowered to speak up if they see or suspect behaviour that may be harmful to our customers, colleagues, communities or our business. 

    Speak Up is our whistleblowing service. It provides people with a confidential (or anonymous) way to report concerns where they feel unable to do so through their manager or other routes. 

    What can you report? 

    There’s no definitive list of what can be raised through Speak Up – however, we want people to report concerns about suspected or actual wrongdoing or misconduct that could affect the Group, our customers, colleagues, shareholders, or the wider public. 

    Concerns that relate to personal employment matters (such as reward or performance), or customer queries/complaints do not fall within the scope of the Speak Up framework. These types of issues can be dealt with either through a colleague’s line manager, HR processes, or through established customer contact channels. 

    We take every concern seriously. An experienced Case Manager from Group Conduct Investigations will confirm your report has been received and be in touch about the actions we will take.

    How can I report? 

    You can find more information and raise concerns confidentially or anonymously through our independent third party.

    For those who work with us, search ‘Speak Up’ on Interchange for more information.

    Independent support and advice:

    You can contact Protect, the UK’s leading whistleblowing charity. Protect offer free and confidential advice from expert legal advisers, helping you to understand your options and rights when it comes to raising concerns in the workplace.

    We are proud to subscribe to the Protect Members’ Pledge demonstrating our ongoing commitment to a safe speak up culture at Lloyds Banking Group.

    Having audited Lloyd Banking Group’s arrangements several times, it is our view that the Group’s Speak Up arrangements are well developed and among the best that we review in detail. A key strength is an agile team that proactively seeks opportunities to improve.

    Elizabeth Gardiner, Chief Executive, Protect

    How we will support you: 

    We are committed to protecting colleagues who raise Speak Up concerns from any form of detrimental treatment. We have zero tolerance of victimisation towards anyone who raises a Speak Up concern - even if the concern is not ultimately substantiated following investigation.

    If someone is mistreated, dismissed, or otherwise disadvantaged as a result of speaking up, this will be treated as a serious matter and may lead to disciplinary action. You can be confident that if you raise a genuine concern, we will support and protect you.

    Governance:

    Sarah Legg, a Non-Executive Director and Chair of the Lloyds Banking Group Audit Committee, serves as the Group Whistleblowing Champion. Sarah is responsible for overseeing the integrity, independence and effectiveness of the Group’s Speak Up arrangements and sponsors an annual whistleblowing report to the Group Board.

    The Group Audit Committee also receives regular updates on the effectiveness of the Speak Up framework including case volumes, emerging trends, investigation outcomes and actions taken.

General enquiries 

Please contact our main head office switchboard.

Telephone: 020 7626 1500

Group corporate address

25 Gresham Street
London
EC2V 7HN – Map

Registered office

PO Box No.5
The Mound
Edinburgh
EH1 1YZ – Map

Registered in Scotland no. SC95000