Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
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Social housingChampioning social housing
Social housing is an integral part of the UK’s housing landscape.
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Brands
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
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Environmental sustainability
![Building a sustainable and inclusive future]()
Download the report PDF, 14MB (opens in a new tab)Sustainability Report 2023
This report provides an update on our progress towards the Group's sustainability ambitions.
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Social sustainability
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Our partnershipCrisis
In 2023 we partnered with Crisis.
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Heritage
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Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
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Investors
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Annual report
![Helping Britain Prosper]()
Download the report PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.Â
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Investor news
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Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
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Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
- ESG information
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Annual report
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News & insights
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Insights
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Read the articleA-Z: From Anxiety to Zero Way Out
It's the alphabet that no child should have to learn.
- Group news
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Insights
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Careers
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Roles and departments
![]()
Search for jobsTech and data roles
If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
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Culture and inclusion
![]()
Read Xinyi's storyMusic and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
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Brands
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
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Roles and departments
- Search jobs
- Contact
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About the Group
About the Group collapsed
![]()
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
![]()
Social housingChampioning social housing
Social housing is an integral part of the UK’s housing landscape.
-
Brands
Brands collapsed
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
-
Environmental sustainability
Environmental sustainability collapsed
![Building a sustainable and inclusive future]()
Download the report PDF, 14MB (opens in a new tab)Sustainability Report 2023
This report provides an update on our progress towards the Group's sustainability ambitions.
-
Social sustainability
Social sustainability collapsed
![]()
Our partnershipCrisis
In 2023 we partnered with Crisis.
-
Heritage
Heritage collapsed
![]()
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Annual report
Annual report collapsed
![Helping Britain Prosper]()
Download the report PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.Â
-
Investor news
Investor news collapsed
![]()
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
![]()
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
- ESG information
-
Insights
Insights collapsed
![]()
Read the articleA-Z: From Anxiety to Zero Way Out
It's the alphabet that no child should have to learn.
- Group news
-
Roles and departments
Roles and departments collapsed
![]()
Search for jobsTech and data roles
If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
-
Culture and inclusion
Culture and inclusion collapsed
![]()
Read Xinyi's storyMusic and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
-
Brands
Brands collapsed
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
Customer complaints data
Committed to serving customers and realising our vision to become the best bank for customers.
We are a UK focused retail and commercial bank that has customers at its heart
Our business, through a variety of brands offering different products and services, enables individuals and businesses to achieve their goals. Lloyds Banking Group remains rooted in serving customers in the UK. For us, serving customers means being dependable, prudent, safe and trustworthy.
A fundamental part of meeting our customers’ needs is getting the basics right first time. From time to time we do make mistakes, but when this happens, we work hard to fix the issue quickly for the customers involved and learn from any mistakes. Where a customer raises a complaint we investigate the root cause and seek to fix any wider issues. This root cause analysis is fundamental in prioritising our operational plans to improve the customer experience.
Latest complaints data
Complaints information for any firm of Lloyds Banking Group, with more than 500 reportable complaints in the previous six-month reporting period.
Our approach
We always want to provide our customers with the best possible service and we have a clear focus on removing the reasons why customers complain.
Our colleagues work tirelessly to understand the concerns of those who contact us.
Jan to Jun 2024 complaints data
More information
To help you interpret the information we have provided a glossary of terms (PDF, 80.5KB) which explains key references in the publication reports.
The Financial Conduct Authority publishes collective complaints data covering all firms.
The Financial Ombudsman Service publishes separate complaints data on the number of complaints referred to it by individual firms.