Experience Strategist, Workplace Experience

JOB TITLE: Workplace Experience - Hybrid Experience Designer

SALARY: £38,295 - 42,550

LOCATION(S): Edinburgh, Bristol, Leeds & Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We are Workplace Experience, and we want everyone to love their workplace, whether that’s in our head office locations, our branches or at home. A lot has changed in the workplace over the past few years, and workplace expectations of our people have never been higher. We move fast to respond to emerging challenges and opportunities, all the way from the culture we want in our spaces to everyone is safe and able to work effectively in our buildings.

Help us make ways of working in our workplaces better for everyone. With the way we work and collaborate so important to making LBG a great place to work, you will be directly involved in improving the experience our people have when using our workplaces. You will be tasked with understanding how our people are currently using their workplaces, understanding how this aligns to our overall workplace culture and identify where we need to shift mindsets and behaviours to enable everyone to be happier and more productivity working in our workplaces. We are looking to ensure everyone here at Lloyds Banking Group can have a brilliant hybrid experience, whether they are in the office or working elsewhere. We want to combine fresh thinking with industry best practice as we embed the culture we want to see in our workplace and support the exciting transformation taking place at Lloyds Banking Group. Are you interested in shaping culture, designing and implementing solutions that have a real impact on our people’s day to day experience and behaviours? Then this is a fantastic opportunity to deliver and lead in a high-paced, high-impact role across multiple locations in the UK and beyond.

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• You have a proven problem solving mindset – testing and implementing new ideas and processes.

• You have experience shaping and embedding organisational culture and ways of working.

• You can cut through organisational complexity, and align multiple people propositions

• You have excellent stakeholder management skills, particularly when dealing with senior leadership.

• You have strong storytelling ability through both presentations and content creation.

• You build relationships with those around you quickly – understanding needs and putting others at ease.

• You have an understanding of core design thinking principles.

• You can evidence a culture-first mindset, evidenced through influencing of culture and behaviours in your current role. Helping others focus and understand why they do what they do.

And any experience of these would be really useful

• You have experience developing colleague/customer journeys.

• You can evidence strategic, long-term thinking in an existing/previous role.

• You have an understanding of both the internal and external market when it comes to organisational hybrid working best practice.

• You are currently or recently have implemented cultural/ways of working frameworks to support hybrid working in another organisation.

About working for us 

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!