Need help reading this page? Click to activate Recite Me popup.

Social sustainability

As part of our strategy, we set out an ambition to become a truly purpose-driven organisation and we are taking steps to embed purpose at the core of our business, decision making, operations and culture.

Our impact in 2023

As the UK’s largest financial services provider with more than 27 million customers, we have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.
 
During 2023, we continued to work hard to help Britain prosper.

£35.2m
donated to our charitable Foundations in 2024 to help tackle social disadvantage

£12bn+
funding to first time buyers

£2.7bn

of new financing support to social housing sector

40.1%

of senior manager roles held by women

£2.5m

potential additional income for customers through our partnership with Citizens Advice

4m

trees planted since 2020 in partnership with the Woodland Trust

Diversity and inclusion

A key part of how we seek to live and breathe our values is to strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

Diversity and inclusion

Cost of living

While everyone will be affected by the cost of living crisis in different ways, our customers are taking an active role in managing their money using our latest banking tools, and we’re also proactively contacting customers to offer support.

Cost of living
 

Charity and community

Working with charities and community groups across the UK is a key part of our purpose of Helping Britain Prosper.

Over 320 years’ banking experience has taught us that when local people, local businesses and communities all prosper, so can we.

Charity and community

Download our Group codes and policies, reports, presentations and strategy documents.

 

Downloads

News and insight


The latest updates and opinions from across the Group

Nick Williams
Managing Director, Lex Autolease
Published on: 08 January 2025
4 min read

How can we fix EV range anxiety?

Lack of EV charging availability is one of the main barriers to people switching to electric cars.

Read Nick's article Read Nick's article about fixing EV range anxiety
Rachel Finesilver
Senior Manager, Sustainability & Responsible Business
Published on: 18 December 2024
7 min read

What businesses need to know about the Voluntary Carbon Market

What is the Voluntary Carbon Market (VCM) and how can it help reduce or remove greenhouse gas emissions, and direct funds to critical areas?

Read Rachel's article Read Rachel's article about what businesses need to know about the voluntary carbon market.

Related content

Supporting businesses

Many businesses have faced new challenges in recent years. Our role is to be by the side of our business customers to support their ambitions and help them seize opportunities for growth wherever possible.

Supporting businesses

Supporting the housing market

We aspire to contribute to a UK in which everyone has access to affordable, safe and sustainable homes in places they want to live.

Supporting the housing market

Environmental sustainability

We're committed to reducing the carbon emissions we finance to net zero by 2050 or sooner, and we're aiming to achieve net zero for our own operations by 2030.

Sustainability at the Group