Site Reliability Engineer

JOB TITLE: Site Reliability Engineer

SALARY: The salary banding for this role is £78,849 - £87,610

LOCATION: London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

The Digital Service Engineering Platform team is at the sharp end of running and managing our existing and new internet banking platforms as we re-engineer customer journeys to GCP.

As an SRE within the Digital Service Engineering team you’ll be an active and leading member of a focussed team of engineers working on the Group’s flagship Internet Banking platform to run and maintain a set of core customer journeys running on GCP.

You'll be at the forefront of how we engineer in Lloyds!

We aim to provide our customers with a seamless user experience and you'll be a key part of the team to build that reliability into our service. Someone with a passion for technology and how it can optimised and used for our colleagues and customers.

Whilst it would be great if you had an SRE background we know this role may also suit people from a DevOps or Infrastructure Operations background. As long as you have the transferable skills, approach and enthusiasm are what we're looking for.

A genuine interest in automation and how it can be adopted into pipeline would be beneficial, research in wider industry trends would be fabulous.

We'd need you to work in a highly collaborative way, working closely with software engineers, quality engineers, infrastructure engineers and security engineers.

We'd like you to be adaptable, able to use & learn new skills & knowledge in varying circumstances and are comfortable providing recommendations and thought leadership using your own judgment.

Versatile communication style to converse technically with customers and consumers (with varying levels of technical background including Product, Engineering, Senior Management and other Domain experts

You'll also want to bring others on the journey, able to provide education and mentorship covering multiple DevOps and site reliability topics to support different teams and drive upskilling.

What will I be doing?

• Monitoring & Alerting: implementing continued enhancements to drive improvements for MTTD and MTTR

• Automating Release Management: automating (CI/ CD), integrating and automating non-functional testing to accelerate deployment-frequency and lead-time.

• Operational Service: part of production support rota alongside 24x7 shift and Lab development engineers. Contributing to blameless post-mortems and implementing root cause fixes.

• Automating Toil: remove the manual tasks required to operate the product

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Experience of working in a front-line Production support/operations environment, working cross-functionally during incidents.

• Hands on experience with infrastructure as code i.e. Terraform, Chef, Ansible

• Ability to write Standards, Policies, Designs and other such collateral

• Building CI/CD pipelines to deliver changes incrementally to production

• Day-to-day administration of Deploy and Release lifecycle activities

• Strong familiarity with source code repositories particularly Git

• Experience of build and deployment tools, e.g., Maven/Gradle, Jenkins2/Circle CI, Harness.IO, Nexus, Sonar

• Cloud technologies such as Google Cloud Platform (GCP) and OpenShift

• Containers, orchestration, and service mesh, e.g., Docker, Kubernetes, Istio

• Exposure to networks such as F5 and Firewalls

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.