Product Owner - Mortgages Digital Journeys

JOB TITLE: Product Owner - Mortgages Digital Journeys

LOCATION: Halifax or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

Summary

At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.

Lloyds Banking Group is the largest provider of mortgages in the UK, with over 2 million active mortgages. We have placed mortgages at the heart of our strategy to become the best bank for customers.

Our team in the Homes Platform is passionate about creating new services for our customers that transform the customer and colleague experience. Our culture brings together smart, hardworking people from diverse backgrounds who enjoy a collaborative and innovative environment that supports flexible and agile working.

We’re looking for someone who is passionate, inspiring, and customer-obsessed. The Product Owner is the “value maximiser” within the Lab, ensuring that the team is always focused on the priorities that will deliver the best outcomes for our customers and colleagues.

Key Responsibilities:

• Lead a robust and curious team to deliver products and services that transform the end-to-end customer journey.

• Actively promote new ways of working, transformation methodology, and maintain an inclusive culture.

• Ensure value is realised for agreed objectives and key results, aligning short- and long-term business goals with our strategic agenda.

• Be accountable and responsible for the long-term vision and strategy for the products, business outcomes, and journeys.

• Inspire others with this strategy, figuring out what customers need through user research, feedback, data analysis, and competitive analysis.

• Balance investment priorities across feature creation, legal or regulatory commitments, and technical improvements to enhance performance and resilience.

Experience Required:

• Experience in working in an Agile delivery environment at scale.

• Experience in delivering technology change across software and infrastructure.

• Ability to work with technical and cross-functional teams to create a service at scale.

• Adept at immersing into a Product Business Area, including external market trends, to bring industry-leading insight to the organisation.

• Strong business and commercial acumen with a drive to deliver better, faster, and cheaper.

• Strong influencer able to achieve alignment up, down, and across the organisation.

Skills We’re Looking For:

• Inspiring, strategic problem solver with a passion for creating outstanding customer experiences.

• Customer and data-driven, ensuring solutions address customer needs and drive value.

• Intellectually curious, seeking to innovate and learning quickly from failures.

• Influences without authority, trusting and empowering teams using coaching techniques to provide constructive challenge.

• Strong influencer, able to successfully manage key partners, prioritise, and justify the right set of business problems.

About Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re passionate about transforming customer experiences and driving innovation, we’d love to hear from you. Apply now and help us shape the future of banking!