Bereavement Specialist - Isle of Man

• JOB TITLE: Bereavement Specialist
• SALARY: £26,990
• LOCATION: Villiers House, Douglas. Isle of Man
• HOURS: Full-time – Reduced hours will be considered. 
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office in Douglas, Isle of Man.

About this Opportunity

The Crown Dependencies business is the fastest growing business in LBG so it’s a great time to join and make a real difference.

• As Bereavement Specialist you'll be providing a high level of service by supporting customers, their family members, solicitors, and front-line colleagues through the bereavement process. 
• Customer service and quality are key, so you'll be aiming to exceed customer expectations through your interactions with them.
• You’ll be required to communicate in a compassionate and professional way by either telephone or written/email communication.
• You'll maintain accurate records of the work you undertake and will update personal details within our core banking systems.
• You'll adapt to change and display LBG Values.
• Over time, the responsibilities of the role would be extended to representative access, including Third Party and Power of Attorney requests. 

​ From Day 1 we’ll provide all the training and support you'll require and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, modern workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• An ability to quickly build relationships; to understand and meet your customer's needs.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Excellent verbal, written and interpersonal communication skills.
• Attention to detail and focus on quality ensuring a right first time approach.
• The desire to deliver service excellence, and a passion for both innovation and continuous improvement.
• Great organisation and time management skills to ensure a balanced approach, supporting delivery of customer needs and business area objectives.
• To take ownership of your own development to build upon skills and knowledge.

And any experience of these would be really useful

• Experience of dealing with customers, either in Banking or with another Financial service provider.
• Previous experience in a similar role.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.