Tusker Junior Desktop Support Engineer

• JOB TITLE: Junior Desktop Support Engineer

• SALARY: £29,431

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: This is based 5 days at our Watford office.

About this Opportunity

As the Junior Desktop Support Engineer you will be part of a team focused on the supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:

• Production web infrastructure

• Pre-production web infrastructure

• Office infrastructure

• Office desktop support

The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid (remote and office) working practices, and this is expected to continue going forward with escalation point, taking on higher level tech issues, supporting new projects related to support, completing subject access requests

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit Tusker Cars for more details

What you’ll need

• Carry out to all Tusker procedures to ensure quality, compliance and security. Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services and key processes.

• Desktop Support including building both Windows machines and Macs. Troubleshooting user issues, Support MS Office products in creation, management and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite. Setting up an Administer DUO for 2-factor authentication. Printer support, resolve errors and issues onsite. Providing email support to users both desktop and laptops builds including patching

• Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi

• Telephony Includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple)

• Provide support as per requests from users, customers, and other staff.

• Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities. Supporting the physical office network, including switching

And any experience of these would be really useful

• Previous desktop support or any IT relevant role

• Experience with of programmes desirable - Five9, Endpoint Central, Salesforce, Active directory, Mimecast, DUO, Meraki, Office 365

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes –

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.