Associate Director – Ongoing Know Your Customer

JOB TITLE: Associate Director – Client Services - Ongoing Know your Customer
LOCATIONS: Edinburgh / Birmingham / London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About Us

This is an exciting opportunity to join the Client Services Ongoing Know your Customer Team which is made up of c.250 colleagues across 3 locations. You'll be part of a wider team who carries out KYC on existing customers for Business & Commercial Banking and Corporate & Institutional Banking business areas. 
The Ongoing Know your Customer Team is part of Client Services which has over c.1000 colleagues with hubs across the UK. An area whilst complex in nature - our teams consistently provide an excellent service for our clients through a high-performance culture.

Core Purpose: 

This is an opportunity to lead a team of risk specialists supporting our LBCM North American Clients, responsible for assessing and investigating standard / high risk factors and recommending whether to maintain clients.  You'll also be responsible for completing some investigation on these clients.  The role will be split c80% leading team and c20% undertaking the investigation.

You'll work with other Associate Directors within Client Services covering other customer segments within the group.

We're highly collaborative and help all colleagues to become rounded risk professionals by developing a broad range of skills across our specialisms. We encourage innovation, to focus on risks and streamline wasteful processes. You'll lead in delivering continuous improvement activities. These are to ensure the team keeps abreast of regulatory changes and horizon risks, as well as eliminating non-value adding tasks or processes.

 This is an opportunity to contribute to a global operational centre of excellence and support our customers' needs and the company's growth ambitions. You'll be helping colleagues in their development. As a subject matter expert, you'll keep abreast of industry developments and regulation, sharing information across appropriate teams within the division.

What You’ll Need

Do you have demonstrable experience leading teams and ability to work effectively with partners across a variety of business functions?
 

You’ll need to show a passion for developing new ways of working and either knowledge, or a keenness to learn, about the ECP risk specialisms covered in this team.

• Proven ability to manage teams.
• Track record in coordinating work in order to achieve expectations and follow established timelines.
• Partner management skills, to lead important client relationships with guidance from senior colleagues.
• Experience and technical knowledge in an ECP role.
• Knowledge of, or a passion to learn about, ECP risk areas.

And Any Experience Of These Would Be Really Useful

• Coaching skills and track record of personal development.
• Experience in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards.
• Ability to identify shortcomings, then suggest and implement improvements to existing business practices.
• Knowledge of US Economic Crime Regulations, or a passion to learn about, with a deep understanding of UK ECP Regulations.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like any reasonable adjustment to the recruitment process, just let us know.

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose!