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Health Claims Assessor/Senior Assessor

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End date

Monday 03 March 2025

Salary range

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Health Claims Assessor/Senior Assessor - (dependant upon experience)

LOCATION: Primary location is Edinburgh however other Lloyds Banking Group UK Hubs will be considered, excluding London.  Remote working may also be considered, excluding London.

HOURS: Full-time (Job Share also considered and well as reduced hours for the right candidate)

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.  Exceptions may be considered for remote working.

About this opportunity

We’re currently looking to recruit experienced Claims Assessors for our Claims Team which forms part of the Lloyds Banking Group Insurance, Pension and Investment Chief Operating Office.

We play a vital role in supporting delivery of the group purpose of Helping Britain Prosper by efficiently and effectively supporting customers through the claims process which is a key moment of truth in their lives.

A culture of trusting our colleagues to do the right thing and driving continuous improvement encourages our colleagues to bring their best self to work each day. Interactions with our customers must be of the highest quality ensuring clarity of information, empathy and compassion throughout the claim journey.

What you'll be doing
You’ll be passionate about putting people first to ensure we listen and care for people as individuals. You’ll have a keen eye for detail and be able to competently assess critical information to arrive at the right outcome. You’ll be responsible for operating within clearly defined quality measures and personal authority limits. As well as being able to demonstrate and display excellent communication skills along with the ability to manage the customer’s expectations throughout the claims process.


This role includes telephony based customer contact and requires candidates who are proactive, can work to tight deadlines and possess excellent decision making skills.

You'll have a passion for driving your career growth and commitment to working towards the expected standard, this means proactively seeking learning opportunities from our technical team and Senior Assessors.


What you’ll need

  • A minimum of 3 years’ experience within a Health Claims environment covering a range of products

  • Versatile and competent on a mixture of claim types (including critical illness, terminal illness and preferably income protection benefit) with full sign off and Claims Authority Limit.

  • Ability to manage own case portfolio and adherence to personal Claims Authority Limits whilst adhering to business timescales and needs.

  • Ability to mentor less senior colleagues and leading their development and training.

  • Meeting targets including accuracy, quality and volume to an agreed service level.


About working for us

Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.  We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.  And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know


If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.