Senior Manager – Mass Affluent Insurance, Pensions & Investments Propositions

JOB TITLE: Senior Manager – Mass Affluent Insurance, Pensions & Investments Propositions

LOCATION(S): Bristol, London, Leeds, Birmingham, Manchester, Hove

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub.

About this opportunity:

• Do you want to influence how customers think about their money?

• Can you cultivate innovative and fresh ways of engaging customers?

• Are you purpose led rather than product led, able to balance the customer with the commercial?

Sound good? Well, we have an exciting opportunity that could be just the job for you.

Across Lloyds Banking Group we have a product or service to meet all of our customers life moments. The evolution of AI (Artificial Intelligence) will play a big part in helping the bank deliver new and engaging experiences. We know that many UK adults are not taking financial action, and we have bucket loads of research, customer data and insight that tells us why.

Passionate about the competition, constantly monitoring market changes, and generating new and innovative ideas to challenge the way in which we support our customers. Committed to understanding our customers’ deep emotional needs as they relate to their finances, what they need today, and what they will want in the future.

The connectivity of our tools & journeys is important to ensure we provide consistent and compliant next best actions for our customers. Responsible for building out a sound financial framework or “hierarchy of needs” underpinned by regulation. Apply the framework across our propositions by developing new and creative solutions that drive engagement and deepen customer relationships.

As a Senior Manager, you will be responsible for developing innovative customer engagement models and value propositions to achieve our income and growth goals. You will work closely with colleagues across Lloyds Banking Group, including the Insurance, Pensions, and Investments division and Scottish Widows, to craft customer experiences that empower financial resilience. Our proposition will be aligned and integrated with the wider Mass Affluent strategy, and we have ambitious goals and targets that require creative and driven solutions.

You'll be dedicated to making a real impact in the industry to unlock customer needs at critical life moments helping them gain financial confidence and driving our strategic growth

Passionate about connecting the best of our digital and human channels to support customers with their daily needs, life goals, and future plans You'll be an enthusiastic, motivated leader relentlessly focussed on improving our presence with Mass Affluent customers and supporting our growth targets.

Key Skills:

• Customer centric - anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.

• Proposition Design – experience of working across propositions, products, channel distribution and marketing to design and deliver market-leading digital propositions which solve our target market jobs to be done.

• Creativity and Innovation – bringing creativity and a different way of thinking will be essential- ‘Be Bold’ is the value we live by! Using external insights and problems as opportunities to generate creative ideas and experiments with original ideas to test their effectiveness and ability to increase business growth.

• Market awareness - Deep understanding and track record of creating and working with investment products and solutions. Knowledge of industry developments and innovation in digital-first distribution models for insurance, pensions and investments.

• Delivery – expert change leader with strong organisational skills to deliver initiatives at pace whilst dealing with multiple priorities and ambiguity.

• Leadership – people-first leader, encouraging others, offering mentoring, and coaching to get the best out of the team.

Desirable

• Financial Advisory background

• Experience crafting digital customer journeys

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!