Tusker Used Leasing Operations Manager (12 month FTC) - Watford

• JOB TITLE: Used Leasing Operational Manager (12 month FTC)

• SALARY: : £42,120 rising to £43,803 as 1/04/25

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site.

About this Opportunity

Responsible for the Operational delivery of all used leased vehicles, including related process delivery and supplier management, ensuring effective cost management and an outstanding customer Driver experience for Tusker’s customers.

• Responsible for implementing, developing and improving processes relating to used car leasing operational delivery, supplier service delivery and the customer experience.

• Be the subject matter expert for Used Car Leasing related topics within Tusker and act as the escalation point and deciding manager for escalated topics.

• Maintain and improve customer service through continuous improvements in processes, deliverables and new services, improving income and reducing cost where appropriate.

• Liaise with Tusker teams to ensure successful delivery of used vehicles to new customer Drivers.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Strong personal leadership skills, experienced with team management, and supplier relationship management and process development.

• Experience in remarketing, logistics, SMR and bodywork damage with the ability to work to tight deadlines and demanding targets

• Ability to present results and recommend improvements to inter-departmental.

• Proven experience in delivering process change experience across teams.

• Tenacity and track record to see tasks through to successful completion and to bring colleagues along the journey.

• Strong attention to detail with an excellent customer service ethos with personal presence and credibility; demonstrating passion and self-motivation

• A confident level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and industry specific

• Excellent written and verbal communication skills, with excellent attention to detail and a desire to consistently delivery excellent customer service.

And any experience of these would be really useful

• To be able to identify opportunities and deliver solutions to improve existing services and develop new products for Tusker by supervising weekly and monthly supplier key performance measures

• Gain consensus from internal and external partners to introduce operational changes and innovation

• Experience of identifying key emerging trends, opportunities and competitor developments, ensuring this knowledge is communicated to product development functions. Propose and implement improvements to systems and processes to drive productivity, enhance income and reduce costs where appropriate.

• Relocating identified vehicles from the first lease to a secure storage and repair supplier location.

• Experience of managing preparation of vehicles, identifying and approving required work as well as the delivery of the vehicle and any post-delivery aftercare.

• Ensuring suppliers are providing the required level of service provision and Identify by proposing process / product changes and implementing these as appropriate by providing training and guidance to internal and external partners.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.