Business Support Manager to CIB Client Operations Director

JOB TITLE: Business Support Manager to CIB Client Operations Director

SALARY: £65,000 - £79,000

LOCATIONS: Edinburgh / Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. This role requires travel between our operational sites.

About This Opportunity

Within Client Operations we are dedicated to provide a frictionless end to end journey for clients, utilising new ways of working and technology along skilled colleagues to deliver best in class service.
 

In this role, reporting directly to the Client Operations Director you'll be supporting in the effective delivery of an operation with a headcount of over 600 FTE.
 

Your role will be integral in supporting Client Operations as it looks to deliver exceptional service and transform its processes. You'll demonstrate keen attention to detail along with outstanding written and verbal communication skills. You should be confident in developing relationships across all levels, influencing internal and external partners, whilst contributing to the broader planning and business decision making within Client Operations and across CIB COO.
 

Key Accountabilities:

• Support the Director with the day-day management of their role

• Build effective working relationships with the Client Operations Leadership team and the central CIB COO office

• Preparation and pre-briefing for meetings, working with teams to ensure material is accessible and submitted on time.

• Taking ownership for meeting planning and co-ordination for SLT meetings used to shape business strategy

• Leading on business communication and colleague engagement activities

• Building strong relationships with key partners across the wider business

Client Operations is integral in the delivery of a range of journeys and consists of the following teams:

• Onboarding - Responsible for supporting and delivering the new-to-bank KYC onboarding process for Mid Corporate, Corporate & Institutional Banking (CIB) Clients and LBCM.

• Trade Servicing – Responsible for the day-to-day servicing of Traditional Trade Products & Secondary balance sheet management (for Traditional Trade, invoice discounting & receivable purchase products) for Business and Commercial Banking Clients, CIB Clients and LBCM

• Lending – Responsible for facility documentation and drawdown and maintenance of the lending facility through it lifecycle for syndicated and bi-lateral lending supporting Mid-corporate, CIB Clients and LBCM. Including additional support for complex credit monitoring, renewal and payment related tasks supporting the E2E journey

• Client Management Team – Initiating and oversighting operational queries on behalf of coverage acting as a key liaison point between clients and wider COO delivery teams for our Platinum and Gold client base.

What You'll Need

Your application will demonstrate strong alignment with the following skills:

• Experience of delivering in a role supporting commercial banking clients and understanding the range of products and services provided to them

• Natural communicator, articulate relationship builder

• Resilient in dynamic environment.

• Discreet and trusted advisor, with confidence in own ability and judgement.

• Very strong organisational skills; thrives in ambiguity and able to balance multiple priorities.

• Advanced writing and presentation preparation skills and ability to digest data and summarise

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
 

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. 🚀