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Future Strategy and Innovation Manager - Digital Engagement

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End date

Tuesday 01 April 2025

Salary range

£59,850 - £66,500

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Reduced Hours; Flexibility in when hours are worked; Hybrid Working

Job description

JOB TITLE: Future Strategy and Innovation Manager - Digital Engagement

LOCATION(S): Manchester or Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub.

About this opportunity

Are you passionate about shaping the long-term future of digital banking? We’re on the lookout for an innovative, customer-centric individual to join our team and redefine how we connect with customers. Help us revolutionise our digital experience using emerging technology and AI.

This is an opportunity to shape the bank's long-term digital strategy, moving beyond the current app strategy to consider the future of AI, emerging customer interfaces, and the evolving needs of customers and society.

In this role, you’ll grow and learn in an environment that truly recognises the importance of delivering positive outcomes for customers and re-imagining the future of mobile banking. You will develop the vision and enable a bold transformation.

What You'll Need:

  • Stakeholder Management: Proven experience in building partnerships and working collaboratively with others to achieve aligned objectives.

  • Ability to anticipate and balance the needs of multiple stakeholders when making decisions.

  • Storytelling: Strong ability to influence diverse stakeholders through compelling storytelling and effective communication.

  • Customer Understanding: Track record of designing and delivering digital customer journeys that enhance customer experience and engagement.

  • Data-Driven Insights: Proficiency in using data, research, and insights to understand customer needs and drive strategic decisions.

Desirable:

  • Emerging Technologies: Experience working with emerging technologies and AI in the scope of digital journeys/customer experiences.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.