Manager, Content

JOB TITLE: Content Manager - Colleague Communications

LOCATION(S): Edinburgh, Birmingham, Bristol, Halifax and Leeds

SALARY:£59,850 - £66,500

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of the above offices
 

About this opportunity

We’re looking for a Content Manager to join our Colleague Campaigns & Storytelling team. Someone who can spot a great story and makes the complex simple for a range of internal channels and audiences. Someone who knows their way around a narrative, understands tone of voice and has keen attention to detail. And who can work as part of a centre of excellence to influence, support and guide others, as we create joined-up experiences for our people.

We’re transforming our business, so it’s never been more important that our colleague communications are clear, compelling and impactful. It’s a brilliant time to join us and play a part in engaging our people as we transform.
 

About this opportunity

The Colleague Communication & Experience team supports strategic business delivery and cultural transformation through simpler, more targeted and consistent end-to-end colleague communications and experiences.

This activity directly aligns with the employee value proposition of creating an innovative, modern and progressive environment where people and teams can perform at their best, at pace, while doing all they can to help customers and Britain prosper.
 

Day to day you’ll be;

• Crafting creative, engaging content across a range of internal channels for a diverse variety of audience groups.
• Working closely and collaboratively with colleagues from across GCA and the wider business to ensure content is planned and delivered effectively.
• Leading the content requirements for complex projects, announcements and changes.
• Working flexibly and collaboratively across the team, taking an agile approach to supporting priority work when needed.
• Delivering improvements in tone, language and volume, and helps to build communications capability in colleagues across the organisation.
• Using measurement, data and feedback to understand the impact of our communications and uses this insight to improve how we do things in the future.
• Establishing and maintaining effective networks of contacts across the business.
   

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
 

What you’ll need

• You’ll be an excellent communicator and collaborator, able to deliver impactful communications at pace. You'll use a range of channels including internal intranet, video, scripts and events.
• An outstanding copywriter, able to spot a great story and adapt style depending on the audience, channel and desired communications outcomes.
• Can cut through complexity to craft clear, succinct and engaging messages and challenge constructively to reduce the noise when needed.
• Able to use data, measurement and feedback to plan and prioritise communication activity effectively, driving the right outcomes for our audience.
• Demonstrates a clear understanding of audience and keen to explore and grasp the opportunities arising from emerging communications trends.
• Able to work at pace in an agile tech-enabled environment and a passion for leading change and continuous improvement by being bold, flexible and innovative.
• Experienced in influencing, managing senior leaders and advising colleagues from across the organisation as part of a centre of excellence.
• Proactive ownership of individual and team performance, taking accountability for collective success and taking pride in supporting our transformation.
• Understands the communications landscape, collaborating with channel and support teams within Group Corporate Affairs and, where required, external partners to deliver outstanding, inclusive and accessible communications.
   

If you do have any questions on this opportunity please reach out to Liane Smart.
 

About working for us

Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of

background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
   

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.