Claims Field Consultant

• JOB TITLE:  Claims Field Consultant (Internal Loss Adjuster – Hybrid and Major Loss)

• SALARY: £59,850 - £73,150 (depending on experience)

• LOCATION:  Various - Northern Ireland (BT Postcodes), Scotland (Central), Nottinghamshire/Leicestershire/Lincolnshire/Derbyshire, Merseyside/North Wales, Reading, Essex/London, Birmingham, Bath/Bristol/South-West

• HOURS: Full Time, 35 hours

• WORKING PATTERN: Remote.  Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary  

About this Opportunity

Join Us at Lloyds!  We are a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We are investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.

Protecting Customers' Homes - At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

We have several exciting opportunities to join us as a Claims Field Consultant in our Hybrid and Complex/Major Loss teams. Our teams manage a portfolio of claims up to £50,000, with major losses above this managed by our complex team.

The Role - You will support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You will work collaboratively across the claims teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations.

These roles are remote and cover various regions across the UK. Previous experience with home working is desirable.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

Requirements:

• Full and current driving licence

• Insurance claims qualification (CII/CILA) or willingness to undertake this

• Building/Structural qualifications (desirable for roles in our Complex team, but not essential)

• General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies

• Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs

• Awareness of Health and Safety requirements for site work

• Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)

• Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions

• High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives (including private Medical) and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.