Product & Customer Journey Manager

JOB TITLE: Product & Customer Journey Manager

LOCATION(S): London, Chester or Leeds

SALARY: From £59,850 for non London based colleagues. £70,929 for London based colleagues.

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

 

About the role

Here in the Embedded Finance team, we're a start-up business unit within Lloyds Banking Group Consumer Lending and are tasked with building out propositions that solve customers’ financial needs, when and where they are.

We seek people with a desire to learn, an ability to build thought-partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market and regulatory contexts.

What you'll be doing

We're looking for a Product & Customer Journey Manager to help us define and deliver the next growth phase for Embedded Finance.

You'll help shape, prioritise and build future embedded finance products and propositions.

You will improve the user experience, maintain seamless payment journeys and inform product roadmaps and backlog according to consumer and merchant feedback as well as drawing insight from a diverse range of data sources.

• Build a deep understanding of customer needs and market opportunities to shape product roadmap
• Work iteratively and collaboratively with design, analytics, tech, compliance, risk, sales teams and others to refine features, product roadmap and execute against it.
• Translate preferred customer outcomes into product requirements & user stories to build great customer experiences with internal and external engineering teams.
• Balance work to meet long term growth/strategy expectations as well as short term targets using team OKR framework to help prioritise.
• Determine and analyse key metrics from diverse data sources to inform customer journey improvements.

What you’ll need

• Experience working on financial services products, ideally BNPL or Instalment Finance propositions.
• You have worked on customer centric digital products and can demonstrate shipping successful features.
• Although you've always got one eye on the commercial, you're passionate about building value for customers.
• You can work effectively with a diverse range of people and working styles in order to get stuff done.
• You're data driven, honest about how your products perform and determined to continuously improve them.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.