Modern Workplace Tech Bar Lead - Bristol

JOB TITLE: Modern Workplace Tech Bar Support Lead

​SALARY: £43,803 - £46,236

LOCATION: Bristol

HOURS: Full-time, covering 08:00 to 17:00, Monday to Friday.

WORKING PATTERN: 5 days a week. The role is primarily based in Bristol with flexibility for other close locations as the need arises.

Job Description

Are you a tech-savvy team lead with a passion for technology and exceptional customer service skills? If so, we have an exciting opportunity for you! We are seeking a skilled technical professional to lead our Bristol Tech Bar and provide world-class IT support.

The Tech Bar is a community hub where colleagues come to seek tech advice, get their devices triaged, and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.

We are looking for a technical support expert who can lead and work as part of a team where your coaching, management and diagnostic skills and communication (both verbal and written) with the customers and technical teams will be essential to deliver an extraordinary support experience.

We follow a standard working day pattern, covering the business from 08:00 to 17:00, Monday to Friday. The role is primarily based in Bristol with flexibility to support other close locations as the need arises.

This role will require you to be on-site 5 days a week as you will be providing in-person support. No hybrid working.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Lead and coach your team to deliver world-class IT support and create the best colleague experience.

• Act as a point of technical expertise within your Tech Bar hub location.

• Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met.

• Demonstrate excellent problem-solving skills and attention to detail.

• Effectively communicate (both verbally and in writing) with customers and technical teams.

• Build strong relationships with colleagues, platform teams, and stakeholders across the business.

• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience.

The type of technical skills you'll ideally need to have for the role will be:

• Strong knowledge of Windows 10/11 and the Office 365 Suite

• Experience in handling Incidents.

• In-depth troubleshooting knowledge of Office 365 Suite

• Competent in using and supporting Microsoft Teams.

• Support of mobile technologies and BYOD using the O365 suite.

• Experience in fixing remote connection issues and providing training to the business on how to use remote technologies.

• Experience with building, configuring, and troubleshooting desktops and laptops.

• Solving Network issues.

• Technically coach junior members of the team to deliver world-class IT support and provide the best colleague experience.

And any experience of these would be really useful

• Previous experience on a Tech Bar/Walk-up Support service

• Active Directory and Exchange administration knowledge

• Understanding of Azure and Intune

• Experience using ServiceNow

• Any previous support experience with Macs and JAMF would be highly beneficial

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.