Head of Payments Performance Office

Job Title: Head of Payments Performance office
Salary: £104,992 - £123,520

Location: Glasgow or Birmingham
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Birmingham or Glasgow office.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

About this Opportunity

This is an opportunity to bring your leadership experience and expertise in business and regulatory reporting as well as risk management, where you’ll play a key role in delivering our Group Payments strategic ambition of redefining domestic and international payments processing into an industry-leading, fully trackable, low-cost, and zero-touch payments processor that delivers at pace,  is scalable, secure, resilient, and operates 24/7

The Payments Performance Office is a newly formed department responsible for leading all Group Payments control, performance and reporting activities. We are dedicated to ensuring proper, effective, efficient, and timely risk management, compliance with regulations, continuous performance measurement and providing advice.

You’ll be part of the Group Chief Operating Office, which sits at the centre of Lloyds Banking Group and plays an important role in enabling Lloyds Banking Group’s purpose ambitions and activities which are critical to the delivery of the Group’s strategy and Helping Britain Prosper.

What you’ll do

• Lead, empower and develop colleagues to  build a high-performing team, encouraging and embedding new, agile and innovative practices to improve process effectiveness, efficiency, accuracy and pace.

• Collaborate across Group Payments / LBG to identify risks, set controls, assign control ownership and automate controls in line with the Group’s Risk Framework.

• Govern and lead compliance with PSR Regulation 98 and 99 requirements, including proactively flagging, investigating, reporting, and advising the Managing Director on topics of concern.

• Continuously measure and report Group Payments performance, flagging and taking proactive improvement initiatives based on the reports.

• Lead governance processes related to Group Payments Business activity, ensuring committee integrity and compliance with Committee Terms of Reference.

• Lead Group Payments overarching administration with a focus on Risk, Headcount, Budget & four-year operating plan, People data activity, and Workforce planning.

What you’ll need:

• Proven experience in a senior leadership role with a track record of identifying, understanding and successfully leading senior level relationships

• A robust background in risk and audit, with extensive experience in the three lines of defence models

• Ability to operate effectively as a Leader of a major PLC, engaging financial sector regulators and industry bodies at an appropriately senior level, demonstrating strong regulatory awareness and rigor.

• Experience in developing policies, standards, and governance procedures.

• Hands-on experience with regulatory & performance reporting.

• Understanding of UK Payment Regulations

• Experience working in an agile environment

It would also be beneficial to have experience in:

• Coaching to go faster by demonstrating dedication to creating an environment that establishes teams with skills aligned to strategy and creating new and better ways for to embed change at pace.

• Lean & Six Sigma methodology.

About working for LBG

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Crown Dependencies would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.