Relationship Support

• JOB TITLE: Relationship Support
• SALARY: £29,460
• LOCATION(S): Phoenix House, Basildon, Essex.  
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites until fully trained.

About this Opportunity

This is an exciting opportunity for a highly motivated, proactive and well organised colleague looking to build and enhance their career.

An Associate Relationship Manager is required to join the Client Delivery Team within Merchant Services. In this role you will be responsible for:

• Servicing the day to day queries and maintaining the relationship for Corporate BCB customers, whilst providing excellent customer service and operational support.
• Being the 'go to' specialist for operational issues for not only the customer but also Merchant Services and Relationship Managers.
• Supporting the successful implementation of major new merchant’s accounts to Merchant Services and to lead on operational changes.

We've built a dedicated multi-skilled Onboarding & Servicing team that will meet the needs of large and more complex clients. As an Associate Relationship Manager within the Corporate Support team, you'll service our most valuable clients to Merchant Services. This role will provide you with the opportunity to work flexibly, develop personally and professionally, and work collaboratively with an ambitious team to help build our business.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Previous experience in a client facing environment (either in person or remotely).
• Strong organisational / time management skills, in a role that is subject to multiple conflicting priorities – often changing throughout the day.
• Experience in forming and maintaining strong relationships both internally and externally.
• Strong written and verbal communication skills at all levels.
• Experience in taking ownership of and handling complex queries, including good problem solving skills and tenacity in reaching a solution.
• An awareness of, and experience in identifying and managing risk.
• A proactive approach to your workload and own development, including a willingness to accept and adopt new ways of working for the benefit of clients and the Bank.
• Sees change activity as an essential element to their role within the team.

Training Plan

Due to the technicalities of the role, side-by-side training is required and there is an expectation for 100% office attendance for the first 6 weeks, which will drop to 60% once initial training completed.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.