Head of Supplier Management & Business Services

JOB TITLE: Head of Supplier Management & Business Services

LOCATIONS: Birmingham / Bristol / Edinburgh / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

In Corporate & Institutional Banking (CIB) we have an ambitious growth strategy. We’re deepening our relationships with clients, developing new propositions and in doing so, we’re Helping Britain Prosper by supporting some of the largest businesses in the UK.

The Head of Supplier Management and Business Services is responsible for leading, optimising, and refining the delivery of services to CIB clients and internal partners within CIB and across the Group. This role involves driving strategic supplier management and supplier relationship management across a portfolio of suppliers to ensure effective service delivery. You'll engage collaboratively with strategic suppliers to improve delivery, meet organisational objectives, increase mutual value beyond contractual agreements, ensure the best value for money, handle risk, and secure supply and associated business services.

In this role, you'll lead a team, fostering their confidence and commercial capability to drive performance and handle setbacks. Using your commercial expertise, you'll identify improvement opportunities and implement changes at a local level by working with affected parties to overcome challenges. You'll collaborate with Group Sourcing to ensure maximum value through effective service provision for all key partners. Additionally, the role includes managing the CIB property strategy in alignment with the Group approach.

You'll be responsible for incident management to drive continuous improvement and deliver effective processes and structures to manage, investigate, and resolve incidents. This will include implementing strategies to mitigate risks and prevent incidents, ensuring effective critical issue reporting, including regulatory reporting. The role also involves providing strategic oversight for rectification and remediation projects to resolve identified issues, ensuring alignment with compliance and governance for our clients and operations.

Key responsibilities

• Process – Develop and maintain a robust operating framework to ensure service excellence for both Business & Commercial Banking and CIB business units.

• Regulatory – Ensure global compliance and reporting to relevant regulatory bodies.

• Data – Develop and lead Market Data strategy, including ownership of supplier relationships and optimisation of Market Data usage across CIB.

• Conduct & Operational Risk Management – Strategically plan and manage function to ensure effective risk and conduct management, including delivery of rectification and remediation events.

• Client Experience – Handle operational service levels to delight clients, including service provision to and from CIB to other Group business units.

• Transformation – Influence and optimise operating model, including location strategy, to deliver CIB strategy and maximise benefits.

• Colleague – Serve as a Group Role Model, demonstrating Group values and behaviours in day-to-day interactions in line with LBG culture. Ensure delegation of authorities is formalised, and provide appropriate training, external accreditation, and drive high performance to ensure colleague proficiency.

What You'll Need

• Market Knowledge - Strong understanding of wider business, economic and market environment in which the LBG operates with incident management, supplier sourcing background and customer success role experience

• Leadership -Strong leader with significant experience of leading large, multi-disciplinary functions and an excellent understanding of the key drivers, issues and constraints of the business with familiarity of enabling technologies and strong project management skills to coordinate multiple initiatives and ensure timely completion

• Risk Management and Control - Proven ability to identify, assess, monitor, control and mitigate risks to LBG. Strong awareness of the main risks facing LBG.

• Business Strategy and Model - Awareness and understanding of LBG strategy and validated ability to translate sophisticated business requirements into a clear operating model and medium-term plan. Experience of implementing and monitoring planning methodologies at a strategic level

• Financial Analysis and Control - Ability to interpret financial information, identify key issues based on this information and put in place appropriate controls and measures. Strong financial background with demonstrable experience of handling large budgets and complex financial issues

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms! We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours! Join us and grow with purpose. 🚀