Colleague Propositions and People Policy Lead

JOB TITLE: Colleague Propositions and People Policy Lead

LOCATIONS: Bristol, Edinburgh, Halifax and Leeds

HOURS: Full-time/Part-time/Job Share

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this Opportunity

You'll be responsible for designing, launching and enhancing products for 65,000 colleagues. You'll collaborate with other teams, partners and stakeholders to help drive improvements and reimagine the LBG employee experience. You should have a deep understanding of the different facets of user experience including research, information architecture, usability testing, and applying it to create compelling digital experiences.

Can you communicate clearly, deal with ambiguity, and deliver clear impact? We’d love to hear from you!

You’ll be responsible for:

• Leadership responsibility with effective coaching to drive high performance across the team

• Creating and delivering new propositions, or problem solving by enhancing existing colleague policy standards and guidance, creating improved experiences and measurable productivity gains.

• Embedding change to ensure our policy standards are being used by managers and colleagues, tracking measures to assess their impact.

• Benchmarking, data analysis and horizon scanning to identify emerging colleague needs and future changes to policy standards and colleague propositions which will help us attract talent of the future

• Solving colleague and business problems in our cultural systems, policies, and processes.

• Identifying root causes of cultural challenges. Designing improvements and helping create new propositions that address systemic issues effectively.

• Building relationships with senior stakeholders and partners, to create alignment and build advocacy for changes planned across the organisation.

• Prioritise activities to deliver change at pace that will enhance business performance and release value quickly.

What you will need

• You're Customer (colleague) Centric – Our colleagues are our customers. Promoting the value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.

• Creative and Innovative Problem Solving: Out-of-the-box thinking and a continuous improvement focus, with the ability to shape complex solutions to meet business needs.

• Business and Commercial Insight – Seeks business insights to make informed, commercially benefiting decisions, generating new ideas to deliver increased value and gain competitive edge.

• Product and proposition development - Track record of successfully developing and delivering end to end products and propositions or identifying and fixing problems and exploiting opportunities that lead to improved colleague experience and/or productivity gains.

• Excellent written/verbal communication - Ability to build concise and logical storyboards suitable for a senior audience and deliver complex messages in a concise manner.

• Delivery and resilience - Change focused mentality in a fast-paced and constantly evolving internal and external environment. Delivering and embedding change for the long-term, engaging colleagues in the change and rationale. Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to make sure a project stays on track to achieve its ultimate goals.

• Stakeholder management: Able to maximise relationships in order to support successful delivery of new propositions. Develops and improves relationships to build consensus and improve delivery of change outcomes.

There is an information call being held on Tuesday 22nd April at 12.15. If you would like to attend this call please contact Jennifer Snedden.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.