Service & Workforce Digitisation Assistant Manager

JOB TITLE: Service & Workforce Digitisation Assistant Manager
SALARY: £39,825pa - £48,600pa plus the benefits listed below
LOCATIONS: Manchester, Chester, Leeds
HOURS: Full-time
WORKING PATTERN: This role requires travel, with a minimum of 2 days or 40% of the week spent in Manchester, Chester, Leeds.

About this opportunity

Consumer Engagement is at the heart of serving and supporting our customers, by breaking down historic silos bringing our Community Bank, Personal Banking, Consumer Growth & Our Digital team under one roof. The role of Digital Engagement is to deliver the UK Most Recommended App and re-imagine the future of Consumer Engagement, developing the vision and enabling a bold transformation. We collaborate across our channels and platforms, unlocking potential and bringing the bold to life by challenging the status quo, as we re-define banking of the future. We are recruiting for 2 positions in our Workforce and Digitisation team.

As an Assistant Manager, you'll be at the forefront of re-imagining how we show up for customers in our channels, which will be both transformational to customers and our business. If you want to work in a fast paced, hard-working and agile environment where you can truly make a positive impact to both customers and business, we’re the team for you.

We're looking for dedicated candidates who will bring an action orientated mentality, sound judgement, analytical thinking, curious attitude to tech and an innovative approach to help inspire change.

What you'll be doing!

• Source and Analyse data and insight to enable innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact

• Assist in breaking down complex problems, brainstorming solutions aligned with our mobile-first vision, and driving actions forward to support our Digital Engagement business case

• Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement and Consumer Engagement, working in an agile environment to support delivery at pace and deliver benefit to both customer and business

• Ensuring governance framework and principles are adhered to

About you

• A fundamental understanding of Artificial Intelligence concepts and their practical applications, with an ability to leverage its potential in a non-technical capacity

• Demonstrated ability to analyse customer data and market trends to identify evolving preferences, predict future needs, and provide actionable insights and recommendations

• Strong problem-solving skills with a proven ability to break down complex issues and collaboratively develop clear and effective solutions

• Hands-on experience in process optimisation, including identifying inefficiencies, implementing improvements, and ensuring seamless end-to-end project completion

• Strategic thinking capability to assess high-level approaches, anticipate future opportunities, and align efforts with organizational goals

• Proven track record of building and maintaining positive relationships with key project stakeholders

• Fundamental understanding of Artificial Intelligence concepts and their practical applications, with an ability to leverage its potential in a non-technical capacity

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.  As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.  We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

now.