Front Office Service Engineer - Markets (Fixed Term Contract)

Job Title: Front Office Service Engineer 
Salary: £51,777 - £57,530
Location: London
Hours:  Full time – 12-month secondment/Fixed term contract

Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London office.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!
 

About this opportunity

As a Service Specialist in Markets Sales and Trading, you'll be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.

Working as a specialist within the team, you’ll be working with a wide range of teams to provide a first-class incident and problem resolution service in the highly demanding Front Office Trading support area. The role includes responsibility for day-to-day incident resolution as well as addressing system stability and leading root cause analysis and resolution.

The Service Engineer will work as part of the team covering multiple applications developing a broad understanding of systems and our business. And as such you'll get the opportunity to make a huge difference to improving stability and efficiency across Production

What you’ll do

• Delivers prescribed outcomes by working as directed within established systems and procedures.

• Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.

• Makes sure that a portfolio of teams internally and externally are delivering required levels of service while reporting to senior colleagues.

• Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.

• Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems.

What you’ll need
 

You'll be able to demonstrate deep technical expertise, ability to work independently and to mentor junior team members, you'll also need to have prior experience in the relevant tools listed below,

Essential:

• Working as a specialist within the team, you're expected to provide a first class incident and problem resolution service and as such Front Office Trading support experience is a requirement.

• Track record of providing high quality application support across multiple applications

• Ability to learn new systems, technical and business concepts quickly, sharing knowledge with others

• Excellent oral and written communication skills, ability to collaborate with a wide range of stakeholders

• Experience with tools such as, Prometheus, Grafana, Ansible, Splunk, Dynatrace, Kafka

It would be great if you also had

• Interest in agile methods, Dev Ops, collaborative working and continuous improvement

• Experience of the Software Development Lifecycle

• Knowledge of ITIL and processes such as Incident, Problem and Event Management

• Financial Markets knowledge, experience of supporting Fixed Income or FX trading applications

• Experience of scripting, automation, and monitoring

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey!