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Careers privacy policy

This privacy notice explains how Lloyds Banking Group uses and looks after job applicants' personal information.

How we use your personal information

This privacy notice is to let you know how companies within the Group promise to look after your personal information. This includes what you tell us about yourself and what we learn through the recruitment process. This notice also tells you about your privacy rights and how the law protects you.

Lloyds Banking Group

Lloyds Banking Group is made up of many different legal entities. You are applying for a role with Lloyds Banking Group. This company is known as the ‘Data Controller’ for information collected about you during the recruitment and on boarding process.

You can find out more about Lloyds Banking Group at www.lloydsbankinggroup.com

How we use your information

Data Protection law says that we are allowed to use personal information only if we have a lawful reason to do so. This includes sharing it outside Lloyds Banking Group. The law says we must have one or more of these reasons:

  • To fulfil your contract of employment or another contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. Even then, it must not unfairly go against your rights. Examples of legitimate Interests are detailed in the table below.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:

  • For reasons of substantial public interest, or
  • For employment purposes, or
  • For the detection and prevention of fraud and crime, or
  • To establish, exercise or defend legal claims.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are, when that is one of the reasons.

Our reason What we do
To enter into and fulfil a contract of employment
  • Manage recruitment processes
  • Manage shortlisting
  • Obtain references and vetting

To fulfil another contract we have with you if your application is successful
  • Provide pension schemes and life assurance arrangements
  • Manage shareholding requirements
  • Manage colleague benefits
  • Apply colleague discounts

Our legal duty
  • Ensure rights to work
  • Comply with legal obligations and regulation
  • Provide information to regulators, courts or government bodies
Our legitimate interests
 What we do Explanation of interest
  • Retain copies of the application
  • Ensuring security of premises, data and technology
  • Address complaints and queries
  • Market research and benchmarking purposes
  • Manage training and development
  • Support health and wellbeing
  • Monitor diversity and equality using your gender and social background information
  • Production of management information for data analysis
  • Ensure equality in our selection processes using social background information
  • To inform you of future opportunities with your agreement
  • To comply with rules and regulations that apply to us
  • To protect our staff, customers and property from inappropriate access, damage, crime or fraud  
  • To manage our staff as efficiently as possible
  • To communicate with you and comply with your instructions
  • To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, adding and testing systems and processes, managing communications, corporate governance, and audit
Consent When we rely on consent to process your information we will advise you and inform you of how to withdraw your consent.

For processing special categories of personal data

Substantial public interest
Monitor and manage diversity and equality by using racial, ethnic origin, religion, health and sexual orientation data
For employment purposes

To make adjustments to accommodate health requirements during the selection process and, where relevant, in anticipation of commencing employment

For the prevention and detection of fraud and crime
Use criminal records data to help detect, prevent and prosecute unlawful acts and fraudulent behaviour

Legal claims

Use any special categories of data as needed to establish, exercise or defend legal claims

Consent
When we rely on consent to process your information we will advise you and inform you of how to withdraw your consent.

 

 

Groups of personal information

We use many different kinds of personal information, and group them together like this.

Type of personal information

Description

Financial

 Details about your salary, bonus, pension and other benefits.

Contact

Where you live and how to contact you.

Professional

This includes details about your work or profession, education, skills, languages and qualifications.

Transactional

Details about bank accounts, salary, pension and tax payments.

Contractual

Details about performance of your employment contract.

Behavioural

Details about how you act in the workplace, including performance and disciplinary action.

Technical

Details on the devices and technology you use.

Communications

What we learn about you from letters, emails, and conversations between us.

Social relationships

Contact details of emergency contacts, next of kin and the beneficiaries of any occupational pension or insurance schemes.

Open data and public records

Details about you that are in public records such as registers of bankruptcies, births, or public offices held, or information that is in the public domain, including on social networks.

Usage data

Other data about how you use our systems and benefits you choose.

Documentary data

Details stored in documents in different formats, or copies of them. For example your passport, drivers licence, or birth certificate.

Gender

Information relating to your gender.
Gender identity Information relating to the gender you identify as.
Social background This includes details about your eligibility for educational financial support and family educational history.

Special categories of personal data

Information about:

  • Racial or ethnic origin
  • Religious, philosophical and political beliefs
  • Sexual orientation or sex life
  • Health data
  • Criminal records of convictions and offences.

Consents

Any permissions, consents, or preferences that you give us.
National identifier A number or code given to you by a government to identify who you are, such as a National Insurance or a Social Security number.

Where we get data from

Data you give to us:

When you apply for a role, or complete on boarding literature

When you talk to us or otherwise provide to us during the recruitment process

When you use our systems, tools and websites

Who we receive and share your personal information with

We may receive and share your personal information with other companies within the Lloyds Banking Group and these organisations:

  • Our suppliers, agents and advisers – such as IT provider – that provide services that help us to manage your recruitment, employment and benefits
  • Recruitment agencies
  • Partnering universities
  • Social networks and published media
  • HMRC and other tax authorities
  • Disclosure & Barring Service, Disclosure Scotland, or Access NI for individuals located in Northern Ireland and relevant International governing body for individuals that have been resident outside of the UK within the last 18 months
  • Home Office and other government bodies
  • Credit reference agencies
  • Fraud prevention agencies
  • Your previous employers or referees
  • Courts and review panels
  • Law enforcement agencies
  • Vetting agencies
  • Pension and life assurance providers/trustees

Criminal Records Checks

The Disclosure and Barring Service, Disclosure Scotland or Access NI and other relevant International governing body will refer the details provided on your application form to government and law enforcement bodies in accordance with any relevant legislation.

The details provided to these bodies will be used for identifying possible matches to records held by them. Where such a match is established, data may be released to the Disclosure and Barring Service, Disclosure Scotland or Access NI and other relevant International governing body for inclusion on any certificate issued. The details provided on this form may be used to update the records held by the bodies specified above. The details provided on this application form may be used to verify your identity for authentication purposes.

Lloyds Banking Group is required by the Disclosure and Barring Service, Disclosure Scotland or Access NI and other relevant International governing body Codes of Practice to treat all applicants who have a criminal record fairly and not discriminate because of a conviction or other information revealed. It also obliges us to have a written policy on the recruitment of ex-offenders; a copy of which can be given to Disclosure applicants at the outset of the recruitment process.

Credit Reference Agencies (CRAs)

We may ask you to provide physical forms of identity verification when you apply for a position. Alternatively, we may search credit reference agency files in assessing your application, including searches on any past or other names used by you and searches on addresses where you have lived for the past five years.

The agency also gives us other details and information from the Electoral Register to verify your identity.  The agency keeps a record of our search, whether or not your application proceeds. Our search is not seen or used by lenders to assess your ability to obtain credit, although it may be used for debt tracing and to prevent money laundering.

You have a right to apply to the credit reference agencies for a copy of your file.

You can find out more about the CRAs on their websites, in the Credit Reference Agency Information Notice. This includes details about:

  • Who they are.
  • Their role as fraud prevention agencies.
  • The data they hold and how they use it.
  • How they share personal information.
  • How long they can keep data.
  • Your data protection rights.

Here are links to the information notice for each of the three main Credit Reference Agencies:

TransUnion
Equifax
Experian

Fraud Prevention Databases

The personal information we have collected from you will be shared with Cifas, a not-for profit fraud prevention agency of which Lloyds Banking Group is a member, who will use it to prevent fraud, and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment, and you could be refused employment with Lloyds Banking Group. Your personal information will also be used to verify your identity.

Further details of how your information will be used by us and Cifas, and your data protection rights, can be found elsewhere on this notice.  If you require further information about Cifas then contact colleagueprotection@lloydsbanking.com

How we use your information to make automated decisions

When you apply for a position we may use automated processes to assess your suitability for the role. These automated measures are tested regularly to make sure they are fair and unbiased. 

Your rights

As a person you have rights over automated decisions made in relation to you.  In particular: 

  • You can ask that we do not make our decision based on the automated score alone.
  • You can object to an automated decision, and ask that a person reviews it. 

Sending data outside of the EEA

We will only send your data outside of the European Economic Area (‘EEA’) to:

  • Follow your instructions
  • Comply with a legal duty
  • Work with our suppliers, agents and advisers who we use to help manage your recruitment, employment and benefits 
  • Sharing the data within Lloyds Banking Group

If we do transfer information to our agents or advisers outside of the UK and EEA, we will make sure that it is protected in the same way as if it was being used in the UK and EEA. We’ll use one of these safeguards:

How long we keep your personal information

We will keep your personal information for the duration of the recruitment process and we may keep your data for up to 3 years for one of these reasons: 

  • To respond to any questions or complaints
  • To show that we treated you fairly
  • To maintain records according to rules that applies to us
  • To retain your personal details on a prospect list for future role opportunities, subject to your agreement.

We may keep your data for longer than 3 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

If you are successful, you will receive the Colleague Data Privacy Notice describing how we will process your data, including retention periods.

How to get a copy of your personal information

You have the right of access to your personal data. You also have the right to transfer some information to other organisations. For more details on how to request a copy of your information please email: $DSARSTAFF (GRPG21036@lloydsbanking.com) or CBCommercialDSAR@lloydsbanking.com (Commercial Banking & Risk Division).

Your data privacy rights 

You have several rights around use of your personal information, this section explains your data privacy rights and how to contact us about them. 

The right to rectification

We ask you to update your details yourself if you change things like your contact details, address or bank account. You should also do this if you think something is wrong or incomplete.

The right to erasure

You have the right to have your personal data deleted or removed if there is no reason for us to keep it, also known as ‘the right to be forgotten’. There may be legal or other official reasons why we need to keep or use your data. But please do let us know if you think that we should not be using it.

The right to restrict processing

You have the right to restrict processing of your personal information. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. You can ask us to do so if your personal information:

  • is not accurate
  • it has been used unlawfully 
  • it is not relevant anymore 
  • you have already asked us to stop using your personal information but you are waiting for us to tell you if we are allowed to keep on using it. 

If we do restrict your personal information in this way, we will not use or share it in other ways while it is restricted.. 

The right to object

You have the right to object to us keeping or using your personal information. There may be legal or other official reasons why we need to keep of use your data. But please do tell us if you think we should not be using it.

The right to withdraw consent

You have the right to withdraw your consent for us to use your personal information at any time. This will only affect the way we use information when our reason for doing so is that we have your consent. 

Rights in relation to automated decision making and profiling

You have rights around automated decision making and profiling. Automated decision making means a decision made solely by automated means, without any human involvement. Profiling means the automated processing of your personal information to evaluate certain things about you. You have the right to information about these kinds of processing, and the right to ask for human intervention or to challenge an automated decision made about you. 

How to contact us for more information

If you have any questions, or want more details about how we use your personal information, please let us know by emailing People&PlacesDataPrivacy@lloydsbanking.com

You can contact the Lloyds Banking Group Data Protection Officer.

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern. 

https://ico.org.uk/concerns/

We keep our privacy notice under regular review and we will reflect any updates within this notice. This privacy notice was last updated on 02/08/2024.