Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
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Social housingChampioning social housing
Social housing is an integral part of the UK’s housing landscape.
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Brands
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
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Environmental sustainability
![Building a sustainable and inclusive future]()
Download the report PDF, 14MB (opens in a new tab)Sustainability Report 2023
This report provides an update on our progress towards the Group's sustainability ambitions.
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Social sustainability
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Our partnershipCrisis
In 2023 we partnered with Crisis.
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Heritage
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Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
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Investors
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Annual report
![Helping Britain Prosper]()
Download the report PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
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Investor news
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Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
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Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
- ESG information
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Annual report
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News & insights
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Insights
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Read the articleA-Z: From Anxiety to Zero Way Out
It's the alphabet that no child should have to learn.
- Group news
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Insights
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Careers
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Roles and departments
![]()
Search for jobsTech and data roles
If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
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Culture and inclusion
![]()
Read Xinyi's storyMusic and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
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Brands
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
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Roles and departments
- Search jobs
- Contact
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About the Group
About the Group collapsed
![]()
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
![]()
Social housingChampioning social housing
Social housing is an integral part of the UK’s housing landscape.
-
Brands
Brands collapsed
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
-
Environmental sustainability
Environmental sustainability collapsed
![Building a sustainable and inclusive future]()
Download the report PDF, 14MB (opens in a new tab)Sustainability Report 2023
This report provides an update on our progress towards the Group's sustainability ambitions.
-
Social sustainability
Social sustainability collapsed
![]()
Our partnershipCrisis
In 2023 we partnered with Crisis.
-
Heritage
Heritage collapsed
![]()
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Annual report
Annual report collapsed
![Helping Britain Prosper]()
Download the report PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
![]()
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
![]()
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
- ESG information
-
Insights
Insights collapsed
![]()
Read the articleA-Z: From Anxiety to Zero Way Out
It's the alphabet that no child should have to learn.
- Group news
-
Roles and departments
Roles and departments collapsed
![]()
Search for jobsTech and data roles
If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
-
Culture and inclusion
Culture and inclusion collapsed
![]()
Read Xinyi's storyMusic and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
-
Brands
Brands collapsed
![A selection of Lloyds Banking Group brands]()
Our brandsOur brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
Frequently asked questions for suppliers
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For general enquiries please contact your Supplier Relationship Manager or business contact in the first instance.
For queries about specific invoices you have sent us, please contact our Invoicing team by email: lloydsinvoiceenquiries@Lloydsbanking.com.
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To amend any details, such as your VAT number, address, bank details, you can either email the changes as a pdf to Vendor Admin.
Or send a letter to:
Lloyds Banking Group
Invoices & Expenses - Vendor Admin
Group Finance
2nd Floor Princes Exchange
Earl Grey Street
Edinburgh
EH3 9BNPlease send any correspondence like this separately from any invoices.
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Your Purchase Order (PO) will be sent to you via the Ariba Network.
For details, please see the Getting Paid page.
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Invoices may be sent via the Ariba Network, which is our preferred method for receiving invoices, or as PDF by email. The benefits of using the Ariba Network to our suppliers are better tracking of invoices, greater visibility and quicker processing times.
For details, please see the Getting Paid page.
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Please allow us 30 days to process payments.
If you are registered with us on the Ariba Network, you can use that to check the status of your invoice.
If a payment is incorrect, please contact us by email: lloydsinvoiceenquiries@Lloydsbanking.com.
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We will issue a Remittance Advice to confirm when a payment has been made. If you are not receiving a Remittance Advice please contact us by email: lloydsinvoiceenquiries@Lloydsbanking.com.
If you are registered with us on the Ariba Network, you can check the status of your payment. This will inform you whether the invoice has been processed and paid. Please check your Remittance Advice for the details of amount and the Bank Account it’s been paid.
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To take part in any supplier or sourcing activity with Lloyds Banking Group, you will need to register with us on the Ariba Network – even if you already have an existing Ariba Network account.
One of our Lloyds Banking Group Sourcing team will have asked you to take part in a sourcing activity, such as a contract renewal or new sourcing request – or to prepare for future activity.
Shortly after that you will receive an email from the Ariba Network, asking you to register with us. Please follow the link in the email to start the registration process.
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If you get the warning message below when trying to Log in or Sign up (and it might appear more than once), please see our guidance on Managing duplicate accounts at the end of the registration guide.
‘Potential existing accounts'
We have noticed that there may already be an Ariba Network account registered by your company. Please review before you create a new account.’
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In the first instance please contact your Supplier Relationship Manager or business contact. They will work with you to resolve any issues as quickly as possible.
If you do not know your Supplier Relationship Manager or the business contact that originally engaged you, please email Group Sourcing and they will find the right contact point for you.
If your complaint is about a particular invoice please email our Invoicing team, providing the invoice number, value and date, plus where and when it was sent: lloydsinvoiceenquiries@Lloydsbanking.com. -
We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our independant whistleblowing service (Speak Up), which is available 24 hours a day, seven days a week.
Telephone (UK): 0800 0141 053, or visit the website to report online or for international telephone numbers.
The Group’s Speak Up service is operated by NAVEX Global, who are independent of the Group and experienced in dealing with whistleblowing issues. Reports can be made in confidence or anonymously, and calls are not recorded.