Dillon Takher

Colleague Campaigns & Storytelling Manager

Since he began working with us at 16, Dillon harboured an ambition to be involved with developing our culture. Many years and several roles later, he’s made that goal a reality. And we’re all benefiting from his passion.

Working in our retail branches was my first ‘proper’ job. I did loads across our network, working in some of our busiest branches across two cities. Originally from the North, I attended uni in Birmingham. Instead of having to leave Lloyds and find a new job in my new location, the Group’s commitment to flexibility meant that I could transfer to a Birmingham branch while I focused on my studies.

During the Covid-19 pandemic, I began supporting our contact teams. Since then, I’ve worked in a range of other roles and business areas including Fraud, Complaints and Insurance. My journey is a testament to the career progression you can find here at Lloyds Banking Group.

Supporting our transformation journey

Since graduating from university, I’ve moved into people-focused roles. My current job is all about helping colleagues love to work at Lloyds Banking Group. I help bring to life our transformation journey, its importance to the future of our business and how exciting it is. I work closely with influencers across the business and with leaders too, helping equip them to be their best.

As an organisation, we understand how essential our people are to our future success. It’s why our new growth plan feels so fresh and exciting. We’re on a journey where colleague experiences and voices are top priority. And we’re rethinking so many things, including our office spaces, making the ambience more exciting and bringing them well and truly into the modern world.

Embracing our love of learning

I’ve grown a lot since I started as a fresh-faced 16-year-old. Not only in skills and experience but in confidence too. The Group has really encouraged me to challenge the norm and think of new ways of doing things.

The Group know how important learning is to stay relevant and will help you evolve in any way they can. If it matters to you, it matters to them. My line managers have always pushed me to step out of my comfort zone and try something new, which is the reason why I pursued a university education. Whether that was through formal training in a classroom, or in more informal way like shadowing someone in a different team.

I love that mistakes are part of the learning journey at Lloyds Banking Group. We have a test, learn and grow culture, where mistakes help us understand how to improve. It means we can be bold and make decisions we might not have before.

Ensuring everyone can bring their best

What I value the most is that we’re given the time and commitment to make the changes we want to see happen. Last year, for example, I set up the Lloyds Banking Group Sikh Network. It feels great to be part of making this a truly inclusive place to work.

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