Service Engineer

Job Title: Servicing Engineer
Salary: £62,874 - £69,860
Location: Chester
Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Chester Office.

This role provides 24*7 responsibility for service availability and will join an on-call rota.(Typically 1 week in 4)

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

About this opportunity

Consumer Finance will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking.  

The transformation culture Consumer Finance lives by is to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.  

What you’ll do  

As an Engineer for the Platform, you’ll love using data and technology to find innovative solutions to problems, work with wider technical and business teams to drive out cost and waste.  
 

• You’ll work in an agile multi-disciplinary team and collaborate with colleagues in the delivery of change. 

• Work closely with other Software Engineers and Quality Engineers, as well as Business Analysts, Product Owners, and Project Managers. 

• Maintain a focus on reducing risk and building confidence in the team and its stakeholders by focussing on the prevention of incidents occurring, rather than just incident detection and resolution. 

• Deliver outcomes by working collaboratively with others and working within established systems. 

• Investigate issues and/or needs to establish potential causes, related issues and barriers to service excellence. 

• Analyse specified problems and issues to find the best technical and/or professional solutions. 

• Builds, develops and supports LBGs systems and services whilst continually challenging the status quo for even better system availability.

• Ensuring appropriate technical prioritisation, whilst also contributing to the strategic direction. Includes responsibility for supplier and risk management.

 What you’ll need

• Experience of working in a Run Engineering role or similar 

• Hands-on experience of Windows and Linux system administration 

• Scripting experience using python, groovy, bash or powershell to help triage or resolve problems 

• Experience of using a variety of infrastructure and application monitoring tools to support infrastructure across the route-to-live 

• Strong experience of developing / supporting front-end and back-end applications 

• Experience of developing and using monitoring tools such as Splunk, Dynatrace and being able to interrogate data from tools like ServiceNow and PowerBI.

• Strong problem-solving skills, leading live support with incident management issues as and when needed, providing clear communication and managing key senior stakeholders.

• Strong technical skills based around technologies like Cloud, IBM Websphere, Oracle, SQL Server, Java, Splunk and Dynatrace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.

• An annual bonus award, subject to Group performance.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!