Senior Service Designer - Homes Platform (12-Month Secondment)

JOB TITLE: Senior Service Designer (12-Month Secondment)

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.

• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.

• Support the research and document current and future state services.

• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

• Take ownership for your own development.

• Collaborate closely with other designers, product owners, and engineers.

• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you'll need

• You'll have a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

• You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

• You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

We encourage candidates with a strong design background who meet the skills above to apply, regardless of any official service design experience or accreditations. We will consider any applicant that can evidence complex problem-solving in big or small organisations, be it an agency, consultancy, in-house, non-profit, or freelance. If you're looking to transition into a strategy-focused role, utilise design at various organisational levels, and drive our future at a practitioner level, this role is perfect for you. 

Your Team

You'll be part of LBG's Homes Platform Experience Design team. This is the place in the bank focused on creating a brilliant home buying and ownership experience for new and current customers across all our channels.

Everyone on the team is dedicated to designing and building great products and services that have been fully researched to make sure they meet needs of home buyers, home movers, landlords and brokers. That means supporting them from the very start of their home buying journey and every step along the way to completion and beyond.

This team is making sure LBG simplifies and modernises the mortgage experience so more and more customers know to choose us when it comes to trusting an institution with one of life's most important decisions.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!