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Service Designer - Colleague Channels (12-Month FTC)

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End date

Monday 25 November 2024

Salary range

£57,546 - £63,940

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Service Designer (12-Month FTC)

LOCATION(S): Halifax
SALARY: £57,546 - £63,940

HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time in the office. You'll need to be in the Halifax office at least one day a week, and we can consider Leeds or Manchester for the other day per week.

About this opportunity
We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
 

You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

It’ll be your role to:

  • Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

  • Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.

  • Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

  • Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.

  • Support the research and document current and future state services.

  • Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

  • Take ownership for your own development.

  • Collaborate closely with other designers, product owners, and engineers.

  • Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you'll need

  • We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

  • You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

  • You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

  • Additionally you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

  • You'll be comfortable with ambiguity and use your initiative to dig into the problem

  • You'll be pragmatic tackling complex problems within ecosystems

  • Strong stakeholder management skills

 

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 


We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies


Ready to start growing with purpose? Apply today and let’s create something extraordinary together!

 
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.