Technical Recovery Manager

JOB TITLE: Technical Recovery Manager

SALARY: The salary banding for this role is £62,874 - £69,860, plus an additional on-call allowance

LOCATION: Edinburgh

HOURS: 35 hours, full time. Please note this role accepts 24*7 responsibility for service availability, currency and performance. You’ll need to be on call and on standby during various shift patterns. You’ll be paid extra in addition to normal LBG salary and benefits.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

As a Technical Recovery Manager in our Payment Services Platform (PSP) you’ll be responsible for leading the IT recovery process after system outages, incidents, or disasters. This includes coordinating multi functional teams, managing recovery activities and ensuring minimal downtime and service disruptions.

What will I be doing?

• Act as the main point of contact for major IT incidents

• Lead and coordinate the response to technical incidents, ensuring timely restoration of services

• Collaborate with IT teams, vendors and partners to fix and resolve issues

• Work closely with business units to understand their requirements and ensure IT recovery plans align with business continuity strategies

• Ensure communication plans are in place to inform team members during incidents or disruptions

• Assess and identify vulnerabilities in the IT environment and implement solutions and standard processes

• Continuously review and improve recovery processes, tools and documentation

• Provide timely updates and reports to senior management and team members during and after recovery events

• Ensure all recovery activities align with industry standards and internal policies

Why Lloyds Banking Group

We’re the UK’s leading provider of current accounts, savings, personal loans, credit cards and mortgages. We’ve also got Britain’s largest network of ATMs. All of which means over 40% of the nation’s domestic payments pass through our systems. We process tens of billions in value every day. And our Payments Team is at the heart of it all.

What you’ll need

• Good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)

• A familiarity with incident management and business continuity software.

• Demonstratable experience leading recovery teams in high-pressure situations.

• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• The ability to demonstrate strong analytical fault finding, diagnostic and fixing skills.

• Superb communication and interpersonal skills, interacting with users of many technical skill levels.

• Can remain calm and courteous while working to resolve problems.

• Technical skills (not mandatory but advantageous) exposure to SPLUNK and Dynatrace monitoring tools. Exposure to Service Now and Jira. ITIL – Incident, Problem and Change & Scrum and Kanban

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.