Senior Manager, Enablement & Delivery, Operational Effectiveness

JOB TITLE: Senior Manager, Enablement & Delivery, Operational Effectiveness

SALARY: From £73,262

LOCATION(S): Belfast, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Glasgow, Manchester, West Yorkshire (Halifax and Leeds)

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Are you a delivery focused leader with a passion for transforming at pace? Are you excited by our digital first vision and aim to build tech enabled, customer led journeys? Then join us now!

We’re looking for a dynamic and action orientated Senior Manager to realise our ‘zero ops’ ambition. You’ll use your credibility and influence to get things done, working shoulder to shoulder with leaders to reshape their business, and global outsource partners to make change a reality. Work will be fast paced, and you’ll need to adopt an Agile and creative approach. Thinking big to identify quick and creative opportunities that optimise efficiency and reduce cost whilst maintaining an unwavering focus on colleague experience and customer led outcomes. Partnering with Group and Business leads to agree solutions, prioritise delivery and realise benefits associated with the ‘zero ops’ end state.

You'll demonstrate outstanding resilience and an enthusiasm for adopting large-scale thinking in a changing and fast-paced environment. Sharing our ambition to be Agile and make change happen faster.

Additionally, you'll...

• Lead, organise and coach business unit and functional senior leaders on successfully integrating outsource providers to transform customer experiences

• Shape outsourcing selection and location strategy, advancing and mitigating key risks, issues, and dependencies to successful integration

• Shape colleague treatment strategy, managing union engagement and communications activity

• Define, prioritise, and implement work packages to realise ‘zero ops’ benefits

• Programme management as required of key third-party ramp ups including overseeing the approach to governance

• Business interface into Group Sourcing and share best practice pan-Group

• Lead team of colleagues, utilizing our leadership framework (4C’s) and Your Best principles to drive development and build a culture of safety and support

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

Are you passionate about driving excellence in how we operate, putting the customer at the heart of what we do? If yes, we value the following -

• Experience leading the set-up, build, run, and transformation of processes and customer services with outsource providers, on behalf of a business area

• Understanding of integrating Business Process Outsourcing suppliers, including offshore, with our operational and functional teams

• Excellent leadership skills with a strong understanding of Agile principles and a track record of successfully managing complex change initiatives and driving transformational projects

• Tight-knit collaboration skills with a capability to engage and influence senior executives and key decision makers

• Comfort with ambiguity and drive to tackle complex problems at pace

• Familiarity with the UK financial services and supplier sectors, including industry trends, competitive dynamics and innovative technologies

• Strong governance and risk management capabilities

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.