Senior Software Engineer (AI)

Role: Senior Software Engineer (AI) – Colleague Channels Platform

Salary: £90,440 - £106,400

LOCATION: Manchester.

HOURS: Full-time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week on-site and three days from home. Additionally, you can work from home all 5 days a week between the months of July and September each year.

About this opportunity…

Here at Lloyds Banking Group, we put our customers at the heart of everything we do, and every colleague has an important part to play. We are the Smarter Journeys Lab, an integral part of the amazing Colleague Channels Platform. Our mission is to innovate and enhance customer journeys and drive growth through cutting-edge solutions. Our diverse product range includes creating exceptional digital experiences for our customers, such as Fraud Self Service, and optimising colleague efficiency through Diary Management and Workforce Planning. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.

Want to hear more?

We are committed to leveraging AI and Automation to deliver significant value to both customers and the business. In 2024, we were in the process of delivering two of the Bank’s pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In 2025, we are expanding our use of this technology in Outcome Testing, a critical component of our control environment. This presents an exciting opportunity to enhance customer value by increasing assurance, becoming more data-driven, and utilising predictive, leading-edge technology.

So, are you searching for an outstanding opportunity to lead and innovate in the world of software engineering? If so, we are seeking an ambitious and proven Senior Software Engineer to join our dynamic team in Manchester. This role offers the chance to influence the way we craft, build, test, and deploy using brand new technology. Join our Lab and Lloyds engineering team to implement innovative solutions and advance product development.

What you will do…

• Thought Leadership: Help embed and enhance our Software Engineering practices across the Lab whilst running key ceremonies like the Lab Engineering Chapter.

• Architectural Design and Development: Lead the design and development of robust software solutions using modern web technologies.

• Technical Leadership: Provide technical guidance and mentorship to software engineers, encouraging a culture of improvement and innovation.

• Collaboration: Work closely with cross-functional teams to deliver high-quality and innovative products, ensuring alignment with business goals.

• Code Quality and Standard Methodologies: Develop modular, testable code and ensure adherence to standard methodologies in source code management using Git.

• Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes.

• Agile Methodologies: Champion agile development practices, including continuous integration and test automation (TDD, BDD, Playwright).

Skills and Experience:

We are looking for an adaptable individual who can thrive in a fast-paced environment and is eager to learn new skills and technologies. The ideal candidate will possess:

• Strong analytical and problem-solving skills to tackle complex challenges.

• Java with SpringBoot or python

• Delivering production grade ML models

• Kubernetes and container management

• Distributed and scalable applications principles

• Building RESTful services and Web UI

• Exposure to continuous integration/continuous deployment pipelines and test automation

• Exposure to public cloud infrastructure, data streaming and Spanner DB

• Experience coaching and mentoring teams to adopt the best practices.

• Experience of working as part of an agile team using agile practices and tooling such as Scrum, Kanban, Jira & Confluence.

• Ability to explain complex concepts to non-technical stakeholders.

Desirable...

• Some experience of curating and running production-scale ML pipelines.

• Up to date with the latest developments in machine learning (LLMs).

• ReactJS or knowledge of JavaScript, Nodejs, TypeScript

• Experience with AWS, Google Cloud, or Azure for deploying machine learning models.

What you would get in return…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We are committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

If you are excited by the thought of becoming part of our team, get in touch.

We would love to hear from you!