Manager - Mass Affluent Insurance, Pensions & Investments Propositions

JOB TITLE: Manager - Mass Affluent Insurance, Pensions & Investments Propositions

LOCATION(S): Bristol, London, Leeds, Halifax, Birmingham, Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above

About this opportunity

Do you want to influence how customers think about their money? Can you champion innovative and fresh ways of engaging customers? Are you purpose led rather than product led, able to balance the customer with the commercial?

Sound good? Well, we have an exciting opportunity that could be just the job for you!

We're obsessed with the competition, constantly keeping an eye on market changes. Producing new and innovative ideas to challenge the way in which we can support our customers. We're all about understanding our customers’ deep emotional needs as they relate to their finances, what they need today, and what they will want in the future.

Across Lloyds Banking Group we have a product or service to meet our customers life moments. In this team you'll be working closely with peers across the group, and specifically IP&I, to help unlock MA customer needs at those critical life moments to realise the commercial opportunities.

The evolution of AI (Artificial Intelligence) will play a big part in helping the bank deliver new and engaging experiences. We're looking for someone who understands, has worked with, and wants to explore new technologies and join us on this journey.

We know that many UK adults are not taking financial action, and we have bucket loads of research, customer data and insight that tell us why. We're looking for a leader who wants to make a real difference in the industry and support our Mass Affluent customers to feel more financially confident.

We're focussed on optimising our digital space, helping our customers not only with their everyday needs, but with their life goals and future plans. We're looking for an enthusiastic and passionate leader to help us play a broader role in the lives of Mass Affluent customers and deliver our growth ambitions.

What will you be doing?

Reporting into the Senior Manager for MA IP&I Propositions, you'll be principally responsible for applying customer and market insight & behavioural thinking to optimise and improve our customer engagement models and value propositions to support delivery of the Mass Affluent income and growth ambitions for IP&I.

In doing so, you'll be collaborating with colleagues across Lloyds Banking Group (e.g., in Insurance, Pensions and Investments division & Scottish Widows workplace) to support the design and delivery of customer experiences that motivate and support individuals to build their financial resilience. Our proposition will be aligned and integrated with the wider Mass Affluent strategy. We’ve got some lofty goals and targets, and we need someone to support the solutions that will achieve them.

You'll be running workshops, leading ideation sessions, supporting business cases all with the ability to pivot plans at short notice, learning fast and changing course accordingly.

A key strategic delivery for 2025+ is to help more customers make their money work harder through a better understanding and use of investments. A big focus of the role will be exploring how guidance can support us with this challenge including new tools, journeys and marketing plans.

What you’ll need

• Customer centric - anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.

• Proposition Design – experience of working across propositions, products, channel distribution and marketing to design and deliver market-leading digital propositions which solve our target market jobs to be done.

• Creativity and Innovation – bringing creativity and a different way of thinking will be critical- ‘Be Bold’ is the value we live by! Use external insights and problems as opportunities to generate new ideas and experiments with original ideas to test their effectiveness and ability to increase business growth.

• Market awareness - Deep understanding and track record of working with investment products and solutions. Knowledge of industry developments and innovation in digital-first distribution models for insurance, pensions and investments.

• Delivery – change leader with strong organisational skills to deliver initiatives at pace whilst dealing with multiple priorities and ambiguity.

• Storytelling– uses empathy, observation, and data to tailor a narrative that connects with the 'hearts and minds' and helps to sell new ideas, products, and services.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!