Manager - Mass Affluent Insurance, Pensions & Investments Proposition Governance

JOB TITLE: Manager - Mass Affluent Insurance, Pensions & Investments Proposition Governance

LOCATION(S): Bristol, London, Leeds, Halifax, Birmingham, Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above

About this opportunity

We’re on an exciting journey in Mass Affluent with the introduction and optimisation of digital tools and propositions to help customers take financial action. As such, we are seeking a Propositions Governance Manager who will own our end-to-end accountability for managing the risks working in partnership with our controls office to ensure we deliver great customers outcomes. We’re looking for candidates who are innovative and transformational who will not only look at the controls and risk landscape but who will thrive on pushing the boundaries to be customer not risk led to better meet customers’ needs compliantly.

The perfect candidate will have an analytical and risk background with experience in regulation such as consumer duty and the ability to conduct customer fair value and HARMS assessments for new propositions. You’ll sit within the propositions team helping to shape the customer experience and provide appropriate guard rails to deliver the right outcomes.

The role will also require collaboration with our Group Sourcing team as we scope third party solutions to test and learn new concepts and ideas.

We work flexibly following a hybrid working model, with some days working together as a team in the office and some days working from home.

Key Accountabilities

• Responsible for defining, developing and implementing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits, defining guardrails and control objectives.

• You’ll be responsible for attending Continuous Product Management meetings and commercial meetings to make sure we are always putting the customer at the heart of our decisions. You will be accountable for owning the risk profile of our propositions escalating risks where needed and ensuring the correct visibility of issues at committee level meetings.

• Responsibility for cyclical product governance reviews, including supporting ad-hoc queries from our internal audit partners and the regulator

• Provide regulatory input to support propositional shaping such as hierarchy of needs to support the right actions for customers

• Change Oversight of material/significant projects and associated execution/delivery risks.

• Rectification/Remediation oversight – ensuring timely action taken to address control weaknesses and customer detriment.

• Staying abreast of external environment and regulatory developments to ensure our propositions remain compliant

• Continuously monitoring the risk landscape for changes to existing risks and identification of new, emerging risks

Essential Skills

• Risk Appetite: Define and implement risk appetite, including tolerances, limits, and control objectives.

• Customer-Centric Decisions: Attend meetings to ensure customer-focused decisions and manage risk profiles.

• Governance and Compliance: Conduct product governance reviews and support regulatory queries.

• Change Oversight: Oversee significant projects and ensure timely rectification of control weaknesses.

• Risk Monitoring: Continuously monitor and manage existing and emerging risks.

Desirable Skills

• Analytical and Regulatory Experience: Experience with consumer duty regulations and conducting fair value assessments.

• Customer Experience: Shape customer experience and provide guardrails for the right outcomes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!