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Home Services Support Officer - Isle of Man

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End date

Thursday 10 April 2025

Salary range

£28,073 - £29,550

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Job description

  • JOB TITLE: Home Service Customer Support Officer – Isle of Man
  • SALARY: £28,073
  • LOCATION(S): Villiers House, Douglas. Isle of Man
  • HOURS: Full-time
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As a Home Services Customer Support Officer, you will provide exceptional service to both our new and existing Mortgage customers, following their mortgage journey with Lloyds Bank International. Your proactive approach will establish customer needs, whilst striving to process applications and answer queries at first touch.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you’ll need

  • You’ll need to be organised and manage your time effectively to ensure a balanced approach, supporting delivery of business area objectives.
  • You need to be honest, conscientious, and genuine, caring about helping customers.
  • You’ll be enthusiastic with the desire to deliver great service and be a team player that can work closely with colleagues.
  • An ability to quickly build relationships; to understand and meet your customer’s needs through our diverse range of services.

And any experience of these would be really useful

  • Banking or business experience where you've dealt with customers previously.
  • Customer Service & Quality are key.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.