Performance Manager - Scotland & North East SME

JOB TITLE: Performance Manager - Scotland & North East SME
LOCATIONS: Edinburgh and Leeds

HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at your local hub office.

About this opportunity

This is an exciting opportunity to join the successful Commercial Performance & Enablement team within Business & Commercial Banking and be at the forefront of the growth agenda!

The Team is responsible for delivering the Financial and Non-Financial plans for SME (CBC) within Business & Commercial Banking. The team comprises a small number of central roles, together with a geographically disbursed team of Performance Managers that play a key role in supporting the business deliver against its annual budgets and wider commitments. These teams are led by Performance Directors who work alongside the Senior Executives in SME to run the business day to day.

The Performance Manager (PM) will work in close partnership with the SME Regional Director as well as the Area Directors and Relationship Directors, supporting them through regular performance interactions, and by identifying and delivering performance improvements to deliver their region’s client and financial plans.

A key part of the Performance Manager role is taking responsibility for actively managing and delivering client and budgetary commitments through ongoing performance management and oversight. Performance Manager’s will do this in a way that continually seeks to improve professional standards and by helping Regional Director teams to use colleague and insight tools to support our clients. This provides an excellent opportunity to play a key role in delivering the Business & Commercial Banking growth agenda and would suit colleagues looking to widen their skills, build resilience and influence colleagues on a regional basis to deliver the business objectives.

The role has a regional remit and it is anticipated the holder will be located in the region spanning Scotland & North East to enable them the flexibility to attend team meetings.

As an equal opportunity employer we deeply value diversity within our organisation.

The role and responsibilities include the following:

• Work closely with Performance Director(s) to deliver the strategy, key enablers and initiatives designed within the Commercial Performance team in COO and work in close conjunction with the PD to ensure timely and effective sharing of performance management information and demonstrate influencing the input drivers across the key products highlighting trends to Regional Director
• Analysing RM trends on key Performance lines to provide support to ADs in CBC. By coaching and spending time out in the business, observing behaviours and providing regular feedback as to the "quality" and "effectiveness" to drive overall productivity.
• Take ownership for supporting the Regional Director in the delivery of Business & Commercial Banking’s growth objectives, ensuring that these align to Group Values in terms of being Client First and demonstrating Product Agnosticism.
• Influence SME Area Directors to lead their teams' performance in line with the Group's values and the business’ delivery objectives.
• Demonstrate a strong understanding of the lending pipeline and balance sheet forecasting, driving accuracy down to Relationship Manager / Director level.
• Support the Regional Director in the execution of the Regional Switcher strategy, regularly following through on progress with the respective Area Directors/Relationship Directors/ Relationship Managers.
• Proactively facilitate regular SCBS & Product Partner interactions to ensure clients are benefitting from the full range of the Bank's products and services.
• Role model all SME professional standards and tools, being able to support and challenge their use across the sector.

What we need from you:

• Previous experience delivering results and driving performance growth within business and commercial banking.
• A growth mindset and be an ambassador for change to enhance both colleague and clients experience.
• Ability to communicate, present, and influence effectively.
• Able to build positive relationships and influence across differing levels of seniority.
• Experienced in use of Excel & Power BI applications to identify and interpret trends.

About working for us!

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!