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Lloyds Bank builds on customer support to offer a helping hand this winter

01 December 2020

  • Bank announces a number of ways it will help personal and business customers
  • Branch colleagues have already contacted over 400,000 customers with wellbeing calls

Lloyds Bank will be running a number of supportive plans over the coming months to help personal and business customers.

The bank, which has already assisted customers affected by the pandemic with over 1m payment holidays1 and contacted customers aged over 70 to check how they are coping, has announced a number of ways current account, personal loan, and business banking customers will benefit, in addition to tailored support for those who continue to be financially impacted by the challenging economic climate. The initiatives include: 

  • 5,000 current account customers will receive £200 to help with the additional costs that arise through winter expenses, such as food, or heating
  • Valuable online face-to-face advice from experienced business leaders to small and local businesses in recognition of their resilience, innovation and sheer grit and determination, in 2020
  • The opportunity for a number of small businesses to be championed across Lloyds Bank’s social media channels to demonstrate people can still ‘shop local’ online
  • Personal loans customers will have their outstanding loan balance paid off as part of a Countdown to Christmas Loans Prize Draw
  • Targeted calls to customers who are adapting to significant changes to their finances, such as reduced income, or depleted savings

Jo Harris, Managing Director of Lloyds Bank says: 

“We know that our customers will be facing a range of different challenges this winter, which is why we wanted to build on the support we have already provided this year. The breadth of these activities is intended to ensure we continue to be there for our customers who we know are struggling, while also provide a listening ear and hopefully a smile, in what we know are difficult times.”

Gareth Oakley, Managing Director Business Banking, adds: 

“Small and local businesses up and down the country have shown inspiring energy and resilience in meeting the extraordinary challenges of 2020. Many have pulled out all the stops to help their local communities and contacts. We want to recognise the best of the best with an unrivalled opportunity to gain unique insight and support from experienced business leaders to help them navigate the challenges of the year ahead.”

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