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Customers now able to set personalised gambling spend limits


18 November 2022

  • Lloyds Bank customers can now set a personal monthly limit on gambling spend when using a debit card 
  • Limits can be set or changed within the mobile app 
  • Anna Hemmings, GamCare CEO, says the new feature “will give those most vulnerable to gambling harms an important means of controlling their gambling”


Lloyds Bank customers will now be able to set personalised monthly limits on how much they spend each month on gambling using their debit card, as part of a trial.

The feature - the first of its kind offered by a UK high street bank - allows customers using the Lloyds Bank mobile app to set a monthly debit card gambling limit of any amount to the nearest whole pound, when spending online, in person or over the phone.

Research from the Gambling Commission shows that approximately one in three UK adults participate in gambling (excluding lotteries), and up to 3% of UK adults are estimated to be at some risk of harm due to their gambling, of which 0.3% is considered to be ‘problem’ gambling.

Research carried out by Lloyds Bank found that 50% of people would like banks to take further action to help prevent gambling harm, with monthly gambling limits being one of the most supported features amongst respondents.

This feature is being launched to understand how helpful customers find the ability to set a monthly limit, alongside the existing ability to freeze gambling transactions completely.

Further control

Lloyds Bank also allows customers to freeze gambling spend completely, introduced in November 2019. This freeze blocks gambling payments – including a unique ‘defrost’ period – which means customers can remove the block at any time but must wait 48 hours before they can resume spending on gambling. The freeze service is available on both Lloyds Bank debit and credit cards, while limit setting is available on debit cards only currently.

The addition of setting monthly limits, which gives customers more control in budgeting how much they are spending on gambling, can be adjusted or removed at any time and will automatically roll on each month, until the limit is removed.

 

Image showing gambling limits on phone..

Philip Robinson, Director, Personal Current Accounts at Lloyds Bank said: “For several years, we’ve helped our customers ‘turn off’’ gambling spend. Our newest feature lets customers set a personalised gambling spend limit, helping them better manage their money and establish boundaries around certain spending behaviour.”

Anna Hemmings, GamCare CEO, said: “As many households are having to think more carefully about their budgets, the launch by Lloyds Bank of its new in-app gambling spend limit feature will give those most vulnerable to gambling harms an important means of controlling their gambling - and preventing harms from escalating. This tool complements the range of existing support features that we can recommend to people reaching out for help."

Support

Although many people are able to gamble safely, for some it can become a problem which, at worst, can become out of control.

Lloyds Bank colleagues are trained to support customers in dealing with a range of personal challenges that may be impacting their finances, including gambling. Customers who are struggling with gambling and would like to get in touch can call Lloyds Bank on 0345 300 0000, visit a branch or the Lloyds Bank dedicated Financial Difficulties website, which includes gambling-specific support.

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