Research Operations Assistant Manager (12-Month FTC)

JOB TITLE: Research Operations Assistant Manager (12-Month FTC)

SALARY: £45,954 - £51,060

LOCATION: London

HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is On-Site, which involves spending five days per week in the research room at our London office.

About the opportunity

We're seeking a Research Operations front of house who can help to promote the capabilities of Research Operations, across the business. Our team is part of Experience Design (XD), within Brands, Marketing & Experience (BMX). It’s a dynamic environment where attention to detail, customer focus, and balancing multiple priorities are key.

Our mission is to focus on the ‘how’ so that the rest of the research team can review the ‘what’, and enable them to do their best work, safely and at pace. We constantly look to improve and evolve the experience and support we provide, to ensure teams can build, design, and develop the best experiences for our customers.

Our services are in high demand, supporting teams who are conducting vital end-to-end research and customer testing. In this unique position, you'll be responsible for maintaining our in-house research capability, including our high-spec research studio, (The Research Rooms), located off Oxford Street, London! You’ll support the team by being the initial point of contact for participants and maintain the facilities. You'll work with an established team, numerous projects, partners and suppliers to ensure that customer service is at the forefront every time.

As a Research Operations Assistant Manager, you'll have the following accountabilities:

• Acting as a customer liaison and look after the physical London research facility 5 days a week

• Supporting the day-to-day studios and technology needs of internal research teams

• Ensuring we provide a safe space for customers, partners and third parties participating in research

• Troubleshooting issues with the AV and technology when they arise

• Build written and visual content that encourages, educates, and trains researchers in how they can best use the research tools on offer to their advantage

• Create and deliver communications that are clear and illuminating

• Internal and third-party relationship management

What you'll need
In this role, you’ll ideally have:

• Knowledge of running physical facilities

• An understanding of research recruitment projects, user research techniques and how best to support research teams both technically and operationally

• Worked with partners across different projects in the business

• Excellent Customer Service skills!

• Project management: planning and communication skills to ensure timelines are met

• Ability to work independently and as part of a larger team

• A skill at making the complex simple – ability to translate into proposals, suggestions and easy to consume information

Having someone with the right values and behaviours is really important for us. Here are some of the experience and behaviours we’d love to see. We don’t expect you to have all of the below, but the following experience will help.

• Understanding of design research and the needs of researchers, including different research methods
• Be familiar with data handling requirements including GDPR
• Excellent communications skills, both written and verbal, with the ability to engage a wide range of colleagues, partners and external suppliers.
• Knowledge of supporting teams conducting research
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures.
• Highly motivated, proactive and driven to achieve individual and collective goals, you love to work in an environment that encourages innovation and continuous improvement.
• Energy, drive and a positive demeanour

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today and let’s create something extraordinary together!