Senior Manager, Operational Effectiveness

JOB TITLE: Senior Manager, Operational Effectiveness

SALARY: From £73,262

LOCATION(S): Belfast, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Glasgow, Manchester, West Yorkshire (Halifax and Leeds)

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Are you someone who enjoys tackling complex problems and finding innovative solutions!? Do you show limitless curiosity and a passion for digital innovation? Then join us now!

We have an exciting opportunity for a highly qualified Senior Manager to help us shape, run and redefine customer journeys internally and with our outsource partners.

We're looking for a strategic and forward-thinking Senior Manager to deliver our ‘zero ops’ vision. You'll role model thought leadership, using your insight and credibility to unpack complex problem statements and develop innovative solutions using people and technology. Combining strong journey knowledge with your passion for customers with the desire to re-engineer and streamline manual process. You'll work with Business Units, Platforms and outsource partners to understand how we work today; and reshape our business architecture to build a more digital tomorrow. Working collaboratively to remove clunky or manual processes, and embrace new technologies that unlock automation related benefits, deliver outstanding service, and support continuous improvement.

Ideally, you'll demonstrate a digital first approach and excel in a dynamic, fast paced environment that champions forward thinking and embracing new opportunities.

Additionally, you'll...

• Interlock with Business and Platform teams to understand digital and automation backlogs, and coach business unit and functional senior leaders on successfully integrating digital, automation and outsourcing solutions to transform customer experiences.

• Deep dive and classify business processes, creating triage system to explore simplification, digitisation and automation opportunities that enhance customer interactions and optimise efficiency

• Deploy lean six sigma practices to lead, co-ordinate and mentor business units on the set up, build, transition, run and transformation of business processes

• Cease, optimise and re-engineer manual processes to deliver fast and efficient solutions and reshape business architecture

• Demonstrate strong digital advocacy and leverage influence to drive automation agenda internally and with strategic partners

• Complete market scanning to understand what's new and leverage insights to support delivery

• Develop a team of colleagues, using the our leadership framework (4Cs) and Your Best principles to drive development and build a culture of safety and support

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

Are you passionate about driving excellence in how we operate, putting the customer at the heart of what we do? If yes, we value the following -

• A strategic approach with a passion for thought leadership, innovation and thinking differently

• Strong business knowledge and experience of re-engineering and streamlining manual processes through automation

• Excellent leadership skills with a track record of successfully managing complex change initiatives and driving transformational projects.

• Experience within a Platform or Transformation team would be beneficial with a strong understanding of customer journeys, Agile methodology and benefits delivery

• Tight-knit collaboration skills with a capability to engage and influence senior executives and key decision makers.

• Familiarity with the UK financial services and supplier sectors, including industry trends, competitive dynamics and innovative technologies

• Strong risk management capabilities

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!