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Disability

We are committed to providing an inclusive workplace for colleagues with disabilities, long-term health and neurodivergent conditions and providing accessible and inclusive products and services to better support our customers with disabilities.

We’ve set a goal to double the representation of colleagues with disabilities in senior management roles, aiming to reach 12% by 2025.

This is the first public goal of its kind to be set by a UK bank, and an important step in becoming more inclusive. 

Our aim is to be a leader in disability and neuro-inclusion. We are committed to providing an inclusive workplace for colleagues with disabilities, long-term health and neurodivergent conditions where everyone is supported to reach their full potential. We are also committed to providing accessible and inclusive products and services to better support our customers with disabilities.

Disability and neurodiversity training

We are committed to driving disability and neuro-inclusion beyond our organisation to help Britain prosper. That’s why we’re making our new internal disability and neurodiversity training available to everyone.

  • Usability options

    Regardless of whether you have a recognised accessibility need or not, there are options that can help you enhance your learning experience. You can use a mouse or keyboard to navigate and tailor your experience by activating the following usability options:

    • British Sign Language whilst watching video
    • Screen reader
    • Audio description 
    • Subtitles
    • Font sizing.

    This learning uses moving images that have passed industry standards for flashing imagery.  If you may still be affected by this, please complete the accessible document version of this learning here. 

    Please note, the training is only accessible from a PC and isn’t accessible from a mobile device. 

Disability and neurodiversity e-module 

 The e-module will help to provide you with the skills and confidence to have open conversations about disability and neurodiversity.  

Our colleagues with lived experience of disability and neurodiversity have played a key role by providing input on the design, content and functionality of this e-module. We have pushed the boundaries when it comes to the accessibility and inclusivity of this training, which includes an inbuilt text reader, zoom functionality, a British Sign Language interpreter and audio narration.  

We’ve had great feedback from our colleagues with many commenting on the accessibility of the e-module, the impactful nature of our real colleague stories and how it’s impacted their own behaviour on a day-to-day basis. Whether you are an individual looking to improve your knowledge, or an employer or business, we hope this training helps you to be more disability and neurodiversity confident. 

Access the training here

What's it like to work at Lloyds Banking Group if you have a disability?

Video | 2 mins

Camille, Rachel and Ross discuss their careers working across different areas of the Group.

Watch video

Our Access network

Our disability colleague network, Access, works towards connecting, supporting and developing colleagues with disabilities, including mental health and long term health conditions across the Group.

Accessibility advocates across the business host disability awareness sessions, signpost colleagues to additional sources of support and promote wider inclusion activities.

Actions to support disability inclusion

 

Behind our goal to double the representation of our people with disabilities in senior management roles sits actions to drive forward improvements in recruitment processes, colleague progression, the physical working environment and colleague experience to ensure we are inclusive and accessible to all.

Lloyds Banking Group is a Valuable 500 Company, a group of the world’s most influential global businesses for disability inclusion. Collectively we want to drive systemic change to make business more inclusive for people with disabilities.

We’re proud to have a dedicated Diversity, Equity and Inclusion Team who provide expertise and support to teams across the Group to help embed inclusive and accessible practices into our culture and the way we do business every day, working closely with our colleague disability network, Access.
 

Progress so far

Became the first UK bank to open a registered Changing Places facility, made available to both colleagues and the public, providing a completely accessible, hygienic, and comfortable facility for people with disabilities and their carers. We now have three facilities with plans for more in the coming years.

Launched the Genius Finder Pro tool, provided by the social enterprise Genius Within, providing neurodivergent colleagues with a personalised report outlining their strengths and challenges in the workplace, along with suggested workplace adjustments and strategies they may find beneficial to support them.

Committed to the #WorkingwithCancer campaign by making three pledges to better support our colleagues who’ve had a cancer diagnosis through building understanding, awareness and upskilling. Under the Equality Act 2010, cancer is classed as a Disability from point of diagnosis for the remainder of a person’s life.

Signed up to the 10,000 Interns Foundation’s new pilot programme, 10,000 Able Interns, offering a minimum of eight weeks paid work experience to students or recent graduates with disabilities.

Became one of the first 75 companies to join the Valuable 500’s new future leaders programme, Generation Valuable. This offers one of our rising disabled leaders the opportunity to receive expert training, access to resources and a global peer-network and internal mentorship from a Group Executive.

We have a well-established Wellbeing Advocates programme, with a network of colleagues specifically trained to signpost all colleagues to support good mental health.

Refreshed our inclusive hiring guidance which includes sections on disability and delivered inclusive hiring sessions reaching over 2,000 hiring managers.

 

Search and apply for jobs

Support applying for a job

Inclusion and diversity matter to us at Lloyds Banking Group. It’s important to us that we build a workforce from the widest pool of talent, and which reflects the customers we serve.

We are recognised as a Disability Confident Leader by the UK government. Candidates with a disability can apply via the Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. Candidates do not need to apply under the DCS for us to consider reasonable adjustments during the recruitment process.

If you experience any challenges with your application and require additional support, you can speak to a member of our team.

Please contact us on 03456072222, pressing option 2 for recruitment, or email careers@lloydsbanking.com. 

Workplace adjustments

At the time of launch, the Business Disability Forum (BDF) considered our Workplace Adjustment process to be market leading.

Since then we have continued to listen to our colleagues to review our offering. 

We have completed over 31,000 assessments for colleagues with disabilities and long-term health conditions, to help recommend what adjustments they may require to remove any barriers, and support them to be their best. 

Being there for customers with disabilities

We want all of our customers to have an excellent service experience and to be able to access our services in a way that’s just right for them, wherever they are.

  • Our branches have been designed with the needs of all our customers in mind.
  • We work with not-for-profit organisation Digital Accessibility Centre (DAC) to check that our websites and apps are accessible for all customers.
  • We were the first bank to launch the Hidden Disabilities Sunflower Lanyard scheme across all our branches, recognising that not all disabilities and long term health conditions are visible.
  • We were the first bank to offer Signly, a British Sign Language translation application on our Lloyds Bank, Bank of Scotland and Halifax websites.
  • For our Business customers, we have information on disability and mental health in the workplace, sharing our experience, and learning on how they can best support colleagues with disabilities and providing access to our new Disability & Neuro-inclusion training.
  • We were the first UK bank to open a Changing Places facility for colleagues and members of public at our Old Broad Street building and in 2023 we opened two more facilities in our Bristol and Andover offices.

Recognition of our work

 
 
  • We hold the Business Disability Forum Gold Standard award and Disability Confident Leader Status, which acknowledges the inclusive culture of the Group and the support we provide our colleagues.
  • The Money and Mental Health Policy Institute has awarded Lloyds Bank, Halifax and Bank of Scotland an ‘Advanced’ rating through its ‘Mental Health Accessible’ programme for banks and essential services. They are the first three businesses in the UK to receive this rating.
  • We have also received the National Autistic Society’s prestigious Autism Friendly Award, marking our commitment to become the UK’s first autism friendly bank.
  • The City Mental Health Alliance has accredited us as ‘Excelling’ against their Thriving at Work Assessment.
  • We are a founding member of Neurodiversity in Business.

Other pages you might be interested in

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Creating an inclusive workplace for people with disabilities

Ross writes on how flexible working, accessible toilets and an inclusive mindset have helped create a better working environment for people with disabilities.

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Diversity and inclusion

We strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

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