Product Owner

CS&E (Consumer Servicing & Engagement) - Who we are & what we do.

Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service.

We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences.  We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love.

We provide and guide customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital.  We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.

Responsibilities for the role:

We are looking for a Product Owner to join the Digital Access team. The team oversees four key customer journeys: Registration, Reset, App Enrolment, and Logon. With over 6 million annual logons in the Retail sector, Digital Access serves as the gateway to online banking, facilitating seamless customer identification, authentication, and journey completion. Our team is committed to continuously enhancing the customer experience by simplifying processes, ensuring they are efficient, error-free, and modernising our architecture to enable faster, more agile delivery of innovative features.

You will create and own the product vision, helping to lead the design, shaping and execution of this vision, own the product backlog, and collaborate across product, design and engineering to deliver new features and experiences to LBG customers. You’ll also need to work closely with Engineering colleagues to work to modernise our journeys in a way which adds value to the customer, and in the long term also increasing the pace we can release change.

Skills we're looking for:

• Accountability for owning the vision for a large and/or complex product following business requirements analysis, balancing the needs of customers, partners and risk
• Experience in creating and driving inspired product roadmaps based on understanding our customers’ needs, personas, value propositions and customer landscapes
• Experience leading key partners to prioritise & rationalise the right set of business problems
• Ability to realise product vision by leading a team to deliver product feature releases which create outstanding customer experiences
• Strong technical acumen to work closely with Engineers to understand the complexity and technical feasibility of solutions in order to evolve the service over time. 
• Influencing skills across all levels of the organisation using data and insights while empowering your team to deliver maximum value for the customer and business
• Experience in applying agile methodologies to optimise innovation development and delivery. Significant experience with agile development methods & tooling e.g. Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team
• Experience in working with technical and cross-functional teams
• Experience of financial planning and cost control: a track record of delivering within budget and using resources effectively
• Strong dependency management and effective resolution

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you have any questions, reach out to Jordan Hutton.

Ready to start growing with purpose?